Job Description

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

A Help Desk Intern supports the IT team in delivering first-level technical assistance to end users across the organization. This role involves troubleshooting hardware and software issues, responding to user queries, and ensuring timely resolution or escalation of IT-related incidents.

The intern typically handles basic support tasks such as setting up workstations, installing applications, maintaining asset records, and assisting with system access requests. They may also contribute to documenting procedures, updating knowledge bases, and supporting IT projects or system rollouts.

This position is ideal for students or fresh graduates in IT, Computer Science, or related fields, providing hands-on experience in IT service management, customer support, and enterprise systems.

Responsibilities

• Deliver first-level technical assistance to end users

• Ensure timely resolution or escalation of IT-related incidents or requests.

• Manage IT assets, software licenses, maintenance and inventory list.

• Support deployment & configuration of the system using 3rd party tool (Laptop, desktop, Mac OS)

• Perform hardware replacement - laptop battery, RAM change and Hard-disk change etc.

• Provide support for IT infrastructure such as printer, CCTV, Biometric access, Face Recognition, Wi-Fi controllers, IP and Cloud telephony system.

• Participate in Ad-hoc IT project deployment (migration, setting up new anti-virus software, change of equipment, server patching etc)

• Other duties as assigned.

Learning Objectives

• Gain proficiency in troubleshooting hardware and software issue

• Develop the ability to explain technical issues to non-technical users clearly and effectively

• Enhance critical thinking skills by analyzing recurring problems and proposing long term solution

• Gain exposure to IT support best practices and enterprise support tools
  

Requirements

• Good working knowledge in IT hardware and administration support for Microsoft Windows & Mac OS environment.

• Good working knowledge in Microsoft Technologies (Windows 10, Office 365, Windows Server OS, SharePoint, Office Suite)

• Willing to learn and independent.

• Basic Network knowledge.

• Basic Server setup knowledge.

• Able to work under pressure.

• Strong analytical and problem-solving skills

• Good communication and project management skills.

Pre-Requisites :

Razer is proud to be an Equal Opportunity Employer. We believe that diverse teams drive better ideas, better products, and a stronger culture. We are committed to providing an inclusive, respectful, and fair workplace for every employee across all the countries we operate in. We do not discriminate on the basis of race, ethnicity, colour, nationality, ancestry, religion, age, sex, sexual orientation, gender identity or expression, disability, marital status, or any other characteristic protected under local laws. Where needed, we provide reasonable accommodations - including for disability or religious practices - to ensure every team member can perform and contribute at their best.

Are you game?