Job Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in

and feel the difference.

Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

The IT Support Intern assists the IT team in providing first-level technical support to end-users through addressing hardware, software, and network-related issues. This internship provides hands-on experience in troubleshooting, problem-solving, and supporting IT systems, while gaining valuable skills in a professional IT environment. The IT Support Intern will work under the guidance of experienced IT professionals.

Key Responsibilities:

1. Technical Support Assistance:
   • Assists in responding to and resolving IT support requests.
   • Assists with troubleshooting hardware issues (e.g., computers, peripherals, and accessories).
   • Assists with troubleshooting software issues (e.g., operating system, applications).
   • Assists with network connectivity issues (e.g., LAN, Wi-Fi).
   • Assists with telephony issues.
   • Escalates complex issues to higher-level IT support staff.
2. System Maintenance Assistance:
   • Assists with the installation, configuration, and maintenance of computer hardware and software.
   • Assists with routine system checks and updates.
   • Assists with the setup and maintenance of peripherals and accessories.
   • Assists in maintaining inventory of IT equipment.
3. User Support and Training:
   • Assists in providing clear and concise instructions to end-users.
   • Assists users with basic software and hardware training.
   • Assists in creating and maintaining user documentation and FAQs
4. Customer Service:
   • Provides excellent customer service and maintain a positive attitude.
   • Communicates effectively with end-users to understand and assist with issues.
5. Security:
   • Adhere to IT security policies and procedures.
   • Assists with the implementation of security measures.

Qualifications

• Currently enrolled in a bachelor’s degree program in Information Technology, Computer Science or any related courses
• Able to commit at least 500 hours (full-time internship)
• Good communication skills with excellent analytical problem-solving skills
• Proactive individual with the ability to work independently
• Strong analytical and problem-solving skills
• Ability to work independently and collaboratively in a fast-paced environment.
• May require occasional lifting of IT equipment
• May require occasional after-hours or weekend work for system maintenance or emergencies (with prior notice and supervision)
• Willing to work Onsite

Additional Information

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.