Job Description

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

Responsibilities:

• Apply computer image for internal customer’s new pc and work with the customer to configure the device
• Assist internal customers for migrating data from network file location to file cloud storage
• Assist internal customers with technical issues either from a ticket entered into our ticketing system or via a phone call
• Follow processes, document resolutions and add to our knowledgebase when resolution is achieved.
• Maintain own ticket queue
• Adhere to SLA metrics that are in place for ticket resolution, response time, and first call resolution.
• Operate independently while assisting customers and other support teams involving issue resolution and problem solving.
• Learn other functions within the IT Helpdesk as time allows

Skills:

• Good customer service skills
• Self-motivated team player who excels in a collaborative environment
• Good organizational skills
• Ability to perform in a challenging but collaborative work environment with individuals from across the organization
• Integrates multiple concepts across job functions with a goal of overall benefit to the organization
• Excellent analytic and problem solving skills
• Effective oral, written, and interpersonal communication skills

Technical Ability:

• Ability to perform troubleshooting through diagnostic techniques and pertinent questions
• Determine best solution based on the issue and details provided by the customers
• Record and track all activity on every issue through ticketing system

Business Unit:

AFG Enterprise Services

Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers

*Excludes seasonal employees and interns.