Job Description

Job Title: IT Support / Helpdesk

Job Type: Full-Time (Remote)

Compensation: Up to AUD 1,500/month (based on experience and qualifications)

Work Schedule: Full-time

Experience: 2-5+ years

Who We Are

At Remotely, we connect exceptional offshore professionals in the Philippines with global businesses looking to scale efficiently. We’re committed to building meaningful work opportunities that empower skilled talent to deliver real impact – anytime, anywhere.

Role Overview

The IT Support / Helpdesk professional will assist users with technical issues, system troubleshooting, and IT related inquiries. This role requires strong problem solving skills, a customer focused mindset, and the ability to resolve issues quickly across hardware, software, and network environments. You will ensure efficient technical operations and provide reliable support to both internal teams and end users.

Key Responsibilities

Respond to technical support requests through email, chat, or phone
Troubleshoot and resolve issues related to hardware, software, networks, and systems
Install, configure, and maintain applications or tools as required
Document issues, solutions, and troubleshooting steps in helpdesk systems
Escalate complex issues to senior IT staff when needed
Monitor system performance and identify recurring problems
Assist in onboarding users by setting up accounts, access, and devices
Maintain inventory of equipment and track IT related assets
Support updates, patches, and security maintenance activities

Requirements

Qualifications & Skills:

2 to 5+ years of experience in IT support, helpdesk, or technical support roles
Strong understanding of computer systems, operating systems, and network fundamentals
Experience with ticketing systems, remote support tools, and IT documentation
Ability to diagnose technical issues and provide step by step solutions
Strong communication skills and a customer first attitude
High attention to detail and ability to follow processes accurately
Knowledge of cybersecurity basics and safe IT practices is an advantage
Ability to multitask and prioritize technical requests efficiently

Work Arrangement & Expectations:

Remote role requiring a stable and reliable internet connection
Full-time schedule aligned with the client’s preferred time zone
Timely updates on support tickets, issue resolutions, and ongoing concerns
Professional communication with users and stakeholders
Adherence to IT security protocols, confidentiality, and best practices
Commitment to providing accurate, high quality technical support

About Remotely Jobs

Remotely Jobs is the dedicated space for driven professionals who want to build meaningful, long-term careers with international clients. Here, you’ll find opportunities to join high-performing offshore teams that are fully integrated into the daily operations of fast-growing businesses worldwide.

At Remotely, we help growing companies build and manage offshore support teams that work seamlessly with their onshore operations. Our roots come from decades of experience scaling the world’s biggest brands - from global consultancies to Big Tech - and we bring that same standard of excellence to every role we match you with.

We’ve witnessed how the right systems, empowered offshore talent, and smart operational design can transform businesses. Now, we're using that playbook to create career pathways that allow Filipino professionals to thrive, contribute real impact, and grow with the companies they support.

When you become part of Remotely’s talent network, you're not just filling a position - you're stepping into a role built for stability, growth, and purpose. We handle the matchmaking, onboarding, system setup, and ongoing support so you can focus on what matters most: doing great work and building a career you’re proud of.

What candidates can expect:

-Roles with global clients who value your expertise

-Long-term placements with growth potential

-A support team that ensures you’re set up for success

-The chance to contribute meaningfully to high-performing teams

Remotely helps you build a global career with confidence - backed by global experience, delivered with the speed and care of a modern startup.

Industry

HR & Recruiting

Company Size

Unknown

Headquarters

Las Pinas, PH

Year Founded

2025

Website

remotely.team

Social Media