About Mendaera, Inc.
Mendaera is developing technology that will enable all healthcare providers to do more for their patients. Our platform combines real-time imaging, robotics, and artificial intelligence to make precise and consistent intervention more accessible. Our aim is to eliminate barriers in the patient journey, accelerate recovery, delight customers, and reduce cost of care.
About the Opportunity
The IT Support Generalist position provides a critical role by ensuring smooth operations for all the Company. This includes, but is not limited to, providing local Technical Support Services to end users. The position will manage service requests and incident processing for end-user issues. This is an on-site position, working in our office in San Mateo.
The hourly salary range for this position is $25 - $35 per hour for 20-25 hours a week
Responsibilities And Duties
• Provide timely and effective technical support to employees, resolving hardware and software issues, and ensuring minimal disruption to their work.
• Create and maintain detailed documentation of processes, procedures, and IT assets.
• Support AV and conference room technology setup and troubleshooting.
• Help keep users and company resources in line with company policies and industry best practices
• Support AV and conference room technology setup and troubleshooting.
• Install, modify, and repair computer hardware and software
• Assist with basic networking tasks such as port patching and troubleshooting network connectivity.
• Order and install computer peripherals for users
• Schedule upgrades and maintenance as needed.
• Transport IT/Facilities equipment between buildings.
• Assist with facilities tasks as needed
Requirements
Location: San Mateo, CA
Compensation: The hourly salary range for this position is $25 - $35 per hour for 20-25 hours a week
Mendaera is building a new category of handheld robotics - designed to be deployed universally in healthcare. With our handheld robotic system, Focalist™, we aim to simplify and enhance ultrasound-guided needle procedures, a foundational procedure that underpins most patient journeys. At Mendaera, we believe these critical procedures deserve breakthrough innovation—so healthcare providers can do more, with greater confidence, for the patients who count on them. See Mendaera.com for Indications for Use.
