Job Description

IT Support
Ready to make a difference? Join our team!
This position is based onsite at our Newmarket office. Remote work is not available for this role.
Under the direction of the IT Lead, the IT Support is the first point of contact for employees across the organization for questions, requests, and problems related to end-user computing, telecommunications, networks, mobile devices, and in-house business applications. This role provides frontline technical support, maintains accurate IT asset records, and helps ensure the organization's technology is secure, reliable, and well supported at administrative offices and across regional locations.
We believe in endless possibilities.
DeafBlind Ontario Services supports individuals who are Deaf, hard of hearing, nonverbal and deafblind with an array of services so they can live and thrive within the community.

YOU ARE

• Is driven by an unwavering belief that every person possesses ‘Infinite Possibilities’
• Is committed to a culture of high performance and learning from others
• Believes in teamwork and know that working together gets greater results
• Takes bold actions that prioritize the well-being of others, demonstrating genuine care
• Contributes to a culture of accountability and trust by taking responsibility for your actions and decisions

YOUR ROLE
• Acts as the first point of contact for IT support requests and incidents; logs, triages, and resolves tickets through the organization's ITSM platform (Freshservice), escalating complex issues to the IT Lead or external vendors as needed.
• Provides remote and in-person troubleshooting for hardware, software, printers, mobile devices, and phone issues, using remote support tools (e.g., GotoResolve).
• Sets up and configures workstations, laptops, and peripheral devices for new hires and existing employees, including software installation and account provisioning.
• Maintains accurate records of IT equipment (computers, mobile devices, etc.) in the asset management system, tracking assignment, warranty, and lifecycle status.
• Assists with routine maintenance tasks such as software updates, patching, and backup monitoring (Veeam, Acronis), under the direction of the IT Lead.
• Provides first-level support for network connectivity issues (Wi-Fi, VPN, firewall/Watchguard-related access), escalating complex network or security issues to the IT Lead.
• Follows organizational policies and procedures to help maintain the security, confidentiality, and privacy of networks, systems, and data.
• Travels occasionally to regional locations to provide on-site support, complete equipment setups, or assist with IT-related tasks.
• Promotes the values of the organization in the workplace and community, demonstrating positive and professional relationships with employees, families, volunteers, advocates, and employers.
• Reports all unsafe conditions, hazards or practices, accidents and incidents in accordance with Occupational Health and Safety Act and adheres to all Health and Safety requirements within DeafBlind Ontario Services’ policies and procedures and provincial legislation.
• Perform other duties as required.

Requirements
• Completion of a college diploma or university degree in Information Technology or a related field
• 1–3 years of experience in an IT support/service desk (Level 1) role.
• Industry certifications such as CompTIA A+, Network+, or Microsoft 365 Certified: Fundamentals are considered an asset

WHY WORK WITH US
At DeafBlind Ontario Services, we want you to be your best. We provide a collaborative culture, supportive environment, open communication, and commitment to your personal and professional development.
OUR CULTURE
• Create and provide unique opportunities for growth, extensive training for new employees, and ongoing learning;
• Celebrate and recognize our valued employees through an Employee Recognition Program;
• Motivate and encourage one-another, as well as the people we support, to achieve our goals and dreams;
• Believe that compensation is more than paid wages. We offer our team members an employer sponsored Group RRSP, a comprehensive benefits plan, as well as competitive vacation time and personal emergency leave.

Make a difference in the life of someone who is Deaf, hard of hearing, non-verbal or deafblind. Start your career with DeafBlind Ontario Services today.
DeafBlind Ontario Services is committed to Employment Equity and Diversity and invites applications from Women, Aboriginal People, Persons with Disabilities and Visible Minorities. To receive this job posting in an alternative format or if you require accommodation measures for the selection process, please notify the HR Recruiter.

Please note that only those candidates selected for further consideration will be contacted.