WE’RE HIRING: IT Support Field Engineer L2 in Spain!

Company Overview

A leading global IT services provider delivering onsite, remote, and infrastructure support solutions to enterprise clients worldwide.

• 
  Operating in
  190+ countries

• 
  Supported by
  6,000+ skilled engineers globally

• 
  Serving
  200+ enterprise clients
  across multiple industries

The company is committed to service excellence, operational reliability, and delivering high-quality IT support solutions at scale.

Project Overview

The project provides comprehensive IT support services to enterprise customers across multiple locations in Spain. It focuses on ensuring seamless end-user experience, business continuity, and high service-level compliance in both onsite and remote environments.

Role Summary

The IT Support Field Engineer L2 is responsible for delivering
Level 2 onsite and remote IT support
to end users, including executive and VIP stakeholders. The role requires strong technical expertise, excellent customer service, and the ability to operate in fast-paced, multi-site enterprise environments.

Requirements

Key Responsibilities

• 
  Provide Level 2 onsite and remote IT support to end users

• 
  Troubleshoot and resolve hardware, software, and connectivity issues

• 
  Support desktops, laptops, printers, servers, and peripherals

• 
  Escalate unresolved incidents in accordance with SLA and ITIL processes

• 
  Ensure high customer satisfaction and service quality

Software & Application Support

• 
  Windows OS installation, configuration, and troubleshooting

• 
  Microsoft Office and enterprise business applications

• 
  Email, VPN, and collaboration tools

• 
  User account and access management

Hardware & Devices Supported

• 
  Desktops and laptops:
  Dell, HP, Lenovo

• 
  Printers:
  HP, Lexmark, IBM

• 
  Servers and related infrastructure

• 
  Peripherals and end-user accessories

Asset & Stock Management

• 
  Maintain accurate asset inventory and documentation

• 
  Perform device deployment, replacement, and decommissioning

• 
  Coordinate hardware refresh and lifecycle management

• 
  Update asset and ticketing systems

Remote & Multi-Site Support

• 
  Provide remote support for distributed user environments

• 
  Travel to client sites as required

• 
  Collaborate with centralized service desk and regional teams

• 
  Support multiple customer locations across Spain

Additional Responsibilities

• 
  Deliver
  VIP and Director-level support
  with a white-glove service approach

• 
  Follow ITIL best practices and organizational procedures

• 
  Document incidents, changes, and resolutions clearly

• 
  Support IT rollouts, upgrades, and project initiatives

Required Skills & Qualifications

Educational Qualifications

• 
  CompTIA A+ Certification
  (mandatory)

• 
  Baseline OEM Certifications (any of the following, depending on assignment):

  • 
    Dell Desktop / Laptop

  • 
    HP Desktop / Laptop / Printer

  • 
    Lenovo Desktop / Laptop

  • 
    Lexmark Printer

  • 
    IBM Printer

  • 
    Server technologies

Essential Skills

Behavioural

• 
  Strong customer service and interpersonal skills

• 
  Proven experience supporting
  VIPs and Directors

• 
  Professional communication and white-glove service mindset

• 
  Ability to work independently and manage priorities

Technical

• 
  Strong Level 2 onsite IT support expertise

• 
  Advanced troubleshooting and problem-solving skills

• 
  Experience in enterprise IT support environments

Language Skills (CEFR Levels A1–C2)

• 
  English:
  Proficient (minimum
  B2
  )

• 
  Spanish:
  Proficient (minimum
  B2
  )

Experience Requirement

• 
  2–4 years
  of relevant IT support or field engineering experience

Benefits

Why Join Us

At
Excis
, your work makes a real impact. As an
IT Support Field Engineer L2
, you will be part of a dynamic, hands-on team where your technical expertise directly enhances user experience, system reliability, and operational success in a mission-critical environment.

We offer a supportive and collaborative workplace that encourages professional growth, continuous learning, and exposure to diverse technologies. You will work alongside skilled engineers, gain experience in high-availability enterprise operations, and contribute to solutions that support global clients.

What We Offer

• 
  A key role in a high-impact, enterprise-level IT support environment

• 
  Opportunities for continuous learning and long-term career development

• 
  A collaborative culture that values innovation, ownership, and excellence

• 
  Competitive compensation and benefits

• 
  A global organization with offices in
  50+ countries
  , offering international exposure and long-term growth opportunities

Join
Excis
and become part of an
IT Support Field Engineer L2
team that values your expertise, rewards initiative, and empowers you to deliver excellence every day.