Assists in the design, coding, reviewing, analyzing and modifying of technical solutions. ; Interaction limited mostly to within own team.
Limited exposure to / interaction with business leadership.
Works under supervision.
Works within standard procedures and work instructions, and under the guidance of a more experienced colleague. The role-works to provide or maintain IT operational effectiveness within the trading environment.
They provide the first level of support for things such as PC hardware and networking systems, Windows environment, standard Microsoft Office packages, trading specific packages used for analytics, a variety of external information services, online trading systems and services and all ‘in house’ systems essential for the trading network to function.
To fulfil this role, they need to be familiar with local major Trading systems, and with the way in which these are used by the Business to facilitate their work. They are also required to liaise with the Global Helpdesk, Trading Delivery Vertical Teams, other IT Teams, and external Vendors on such issues that cannot be addressed within the TS team. This role is evolving and becoming more technical to better support the business needs as they are now developing tools/apps on their own.
*Hours of operation can differ per region but cover a shift between local business hours. (Note to update accordingly per the region of posting)
Accountabilities
Provide effective IT floor support to resolve immediate operation issues to minimize impact; 1st level troubleshooting; Windows OS, PC, network, Microsoft Office (M365 suite), Exchange and Active Directory, trading specific packages, external information services, online trading platforms, bespoke trading applications
Focal point/ ‘go-to’ resource at local site
Mentoring and onboarding responsibilities for new permanent and contract staff at local site
Maintain good working relationship with stakeholders such as the Trading business users, IT Service Desk and partners, vendors, and IT management
Work collaboratively within IT (i.e., Service Assurance team, Enterprise Services and Application Operations) to coordinate effective resolutions to operational issues
Ensure all required security, compliance and equipment demand processes and procedures are followed
Facilitate local deployment of software and hardware rollouts, as required
Provide support during the regional annual Business Continuity tests
Balancing satisfying user requests while adhering to the IT policies and processes
Apply technical acumen towards continuous improvements to processes and tools both inside the team and to support the business
Founded in 2008 by Elizabeth Bernstein and Jason Monastra, United Global Technologies is a SBA certified IT and Engineering Services provider offering public and private sector clients over 32 years of information technology, engineering, and operational project services experience.
Inc Magazine named UGT to their 500/5000 list and was profiled as one of the TOP IT service companies in the US for six consecutive years. Selected by the Department of Energy to be a part of the sought after Mentor Protégé program, UGT was awarded Protégé status for three consecutive years. UGT succeeds with commercial and government verticals alike including Fluor, Gulfstream, Jacobs,
Michelin, Durr, Champion, and Old Castle by offering a single point of strategic contact committed to identifying and implementing the information technology, engineering, and staff augmentation
solutions that foster efficiency and profitability.
UGT services mission-critical federal facilities with unclassified and classified personnel and programs at the most vital locations across the country including Savannah River National Lab (SRNL),
Savannah River Site (SRS), Nevada Test (NSTec), Oak Ridge Associated Universities (ORAU), Oak Ridge National Lab (ORNL), Los Almos National Lab (LANL), Idaho National Lab (INL), FERMI, Brookhaven National Lab (BNL), West Valley and others.
No other U.S.-based IT and engineering services company has the track-record and scope required to meet aggressive goals for all clients while offering the diversity business benefits of working with a
certified EDWOSB/WOSB/SBE/DBE/MBE and HUB (NC) professional services firm.
