Location: Albany, NY / Capital Region
Schedule: Full-Time
Pay: $25–$35/hour ($52,000–$72,800 annually)
Work Environment: Primarily office-based with occasional travel to local customer sites
TES Staffing is partnering with an established, growing technology services company in the Albany area to hire an IT Support Engineer who enjoys solving problems, working with a variety of technologies, and helping people get back to work when technology gets in the way.
This is not just a password-reset help desk role.
You'll work across multiple customer environments, troubleshooting everything from Microsoft 365 and Windows issues to servers, virtualization, networking, firewalls, backups, and wireless infrastructure.
If you're the person people turn to when the easy fixes haven't worked, and you like figuring out why something isn't working, this could be a great next step.
You'll join an established Capital Region technology company with more than 30 years in the industry and a team that takes technical expertise and customer service seriously.
This is a strong opportunity for someone who wants to:
Work with a wide variety of technology instead of supporting the same environment every day
Build deeper experience with servers, networking, virtualization, cloud technology, cybersecurity, and Microsoft 365
Troubleshoot challenging Tier 2 issues instead of spending all day on basic help desk requests
Learn from experienced engineers and continue developing your technical skills
Work for a company that invests in professional development and continuing education
Have real ownership of problems from troubleshooting through resolution
Build a career in IT with exposure to multiple industries, environments, and technologies
As an IT Support Engineer, you'll be a key technical resource for customers throughout the Capital Region.
You'll handle escalated support requests, troubleshoot more complex technical issues, perform system maintenance and upgrades, and help keep customer environments running reliably.
On a typical day, you may:
Troubleshoot Windows desktop and server issues
Diagnose network, connectivity, firewall, switch, and wireless problems
Support Microsoft 365 and other cloud applications
Work within virtualized server environments
Troubleshoot backup and recovery issues
Handle escalated Tier 2 support tickets
Perform system maintenance, updates, patches, and upgrades
Use remote monitoring and management tools to identify and resolve issues
Document your troubleshooting and solutions clearly
Collaborate with other engineers when an issue requires additional expertise
Identify recurring problems and help eliminate them instead of simply fixing the same issue again
Occasionally provide onsite support at customer locations in the Albany/Capital Region area
We're less interested in whether you check every single box and more interested in whether you have a strong technical foundation, know how to troubleshoot, and genuinely enjoy helping customers.
You'll likely be successful here if you have 3+ years of hands-on IT support experience and are comfortable with several of the following:
Windows 10/11 and Windows Server
Microsoft 365
Active Directory
TCP/IP networking
Firewalls, switches, and wireless networking
VMware or other virtualization platforms
Remote Monitoring & Management (RMM) tools
Backup and disaster recovery solutions
Endpoint security / antivirus tools
Google Workspace
Troubleshooting desktops, laptops, printers, applications, and peripherals
MSP experience is a plus, but not required.
Technical skills matter, but so does how you work with people.
We're looking for someone who:
Can explain technical problems without drowning people in jargon
Takes ownership instead of passing problems along
Communicates with customers proactively
Keeps organized, detailed ticket notes
Knows when to keep digging and when to ask another engineer for help
Can manage multiple priorities without losing track of the details
Enjoys solving problems and learning new technology
Wants to be part of a team that takes pride in doing excellent work
Most importantly, you understand that great IT support is as much about the customer experience as it is about the technical fix.
$25–$35/hour, based on experience
Health insurance
Dental insurance
Vision insurance
401(k) / retirement plan
Paid time off
Life insurance
Flexible Spending Account
Employee Assistance Program
Professional development assistance
Tuition reimbursement
Employee referral program
This is a full-time position supporting customers throughout the Albany/Capital Region area. You'll occasionally travel to customer locations, so a valid driver's license and reliable ability to travel locally are required.
We're looking for someone who is already located in, or within a reasonable commuting distance of, the Albany, NY area.
If you're an experienced IT support professional who is ready to move beyond basic help desk work and get your hands on a wider range of technology, we'd like to hear from you.
You don't need to match every technology listed above. If you have a strong troubleshooting foundation, solid Windows and networking experience, and the curiosity to keep learning, apply through TES Staffing and tell us what you've been working on.
This company was started from the belief that human capital is the most crucial part of any successful organization. The people that work for you, the people that are going to be working for you, are the people that are going to drive the results and success of your organization.
It is imperative to us that each customer and each candidate we work with gets the same world class customer service we strive for each and every day. If each customer and canddiate that comes through our company is not delighted then we have not done our job.
