Parvana

IT Support Engineer (Tier 1)

Parvana  •  Cape Town, ZA (Onsite)  •  3 months ago
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Job Description


About our client:
Our client was established in the 90's and while headquartered in Cape Town, they do have a large office in Jhb and great global presence with over 500+ employees. They are a diverse team of engineers, developers and specialists in finance, HR, digital infrastructure and marketing who love utilising cutting-edge tech and digitised processes. They prioritise integrity, training, mentoring and have both the size and budget to ensure great career progression.
What you will be doing:

  • Administer / support MS Active Directory and/or Entra ID, including creating, amending, and deleting user accounts.

  • Supporting end-user devices (laptops, desktops, printers, mobile devices), operating systems, and Office 365 apps.

  • Troubleshoot networking and security issues.

  • Monitor, investigate, and remediate security threats.

  • Support anti-virus and security solutions.

  • Configure, administer, and troubleshoot Office 365 services (Exchange, Teams, SharePoint Online, OneDrive, and Intune)

  • Resolve service requests in adherence to SLAs.

  • Provide escalated support to IT Administrators.

  • Support voice applications, video conferencing, and biometric access control equipment.

  • Attend meetings and maintain accurate documentation.

What our client is looking for:

  • MCP/A+/N+/M365 Certified Administrator or equivalent

  • Experience in desktop support/Tier 1 IT Support Engineer

  • Experience with Office 365 and Azure installation and support, and installing and troubleshooting laptops, desktops, printers, and mobile devices.

Job ID:

  • J107043

For a more comprehensive list of opportunities that we have on offer, do visit our website -
https://www.parvana.co.uk/careers


Requirements


IT Support Engineer, Tier 1, MS Active Directory, Entra ID, Office 365, Azure, Networking, Security, End-user devices, Desktop support, MCP, A+, N+, M365 Certified Administrator
Parvana

About Parvana

Parvana has established itself as an IT Recruitment Experts in South Africa, UK, Europe, Australia & the USA. We specialise in fulfilling the IT & Telecomms Permanent & Temporary Recruitment needs of many of our Technology, Software, Internet & Consulting customers worldwide.

Industry
HR & Recruiting
Company Size
11-50 employees
Headquarters
Cape Town, ZA
Year Founded
2006
Website
parvana.co.uk
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