IT Support Engineer - T1 (JB6342)
The organisation is a managed services provider supporting a range of business clients across Johannesburg. The environment is hands-on, practical and close-knit, with a strong focus on resolving technology issues quickly and clearly for users across different client setups.
A T1 IT Support Engineer is needed to split time between an onsite client location in Rosebank and the provider’s office in Bryanston. The role covers first-line support, user setup, Microsoft 365 and Active Directory administration, endpoint support and remote ticket handling across multiple environments. It suits someone who is ready to move beyond a pure helpdesk role and build toward Tier 2, cloud support or infrastructure work.
You spend part of your week at the Rosebank client site, where users come to you with laptop, mailbox or Teams issues and expect clear, face-to-face support. The rest of your time is spent in Bryanston, working through tickets for several client environments using remote support tools and the ticketing system. You handle routine tasks such as new-user setups, licence changes and access requests, as well as more involved troubleshooting. You keep users updated, document each action carefully, and stay calm when several urgent issues arrive at once. If that sounds like your kind of week, this could be the role for you.
Clear credit and criminal record
At least 2 years of experience in a helpdesk, desktop support or managed services support role
Confidence troubleshooting Windows and macOS devices
Hands-on experience with Microsoft 365 Admin Center, including mailboxes, licensing, permissions and Teams policies
Hands-on experience with Active Directory, including user management, group membership and access control
Understanding of basic networking concepts such as DNS, DHCP, VPNs and general firewall awareness
Experience with workstation setup, device onboarding, software installation and endpoint support
Clear and thorough ticket documentation, including notes, actions taken and resolution details
Own reliable vehicle for travel between Rosebank and Bryanston
Strong communication skills and a client-service approach
A structured, logical troubleshooting mindset
Ability to stay professional, calm and solution-focused under pressure
Microsoft 365 Endpoint Administrator Associate, Microsoft 365 Administrator Expert, CompTIA A+ or N+ are advantageous
Candidates currently working toward certifications will also be considered
Provide first-line technical support by phone, email, ticketing system and remote support tools
Provide onsite end-user support at the Rosebank client site
Resolve hardware, software, user access and basic connectivity issues
Manage users, permissions and policies in Microsoft 365 and Active Directory
Set up and maintain end-user devices, including software installs and updates
Keep support tickets accurate and well documented from logging to resolution
Escalate issues to Tier 2 where needed, keeping users informed throughout
Contribute to internal documentation and improvements to the support process
Build skills through ongoing learning and certification development
T1 IT Support Engineer, Tier 1 Support, IT Support Technician, Desktop Support, Helpdesk Engineer, Service Desk, End User Support, Managed Services, MSP, Microsoft 365, Office 365, M365 Admin Center, Active Directory, Intune, Endpoint Support, Windows, macOS, Teams, Exchange Online, DNS, DHCP, VPN, Ticketing, Remote Support, Onsite Support, Rosebank, Bryanston, Sandton, Johannesburg
Please do not apply using scanned CVs; no supporting documentation is required at this point. This will be requested later.
Equal opportunity: All backgrounds are welcome, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment with the client.
Offer clarity: The Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.
Kontak Recruitment specializes in the recruitment of personnel on all career
levels including the placement of permanent, contract,remote and freelance
staffing. We enjoy the personalized approach with regards to our candidates
focusing on their needs and requirements as well as a personalized approach
with our clients in delivering an excellent service. Kontak Recruitment conducts business in and ethical and honest manner.
