WorkNomads

IT Support Engineer / System Administrator (Level 2)

WorkNomads  •  Sofia, BG (Hybrid)  •  2 months ago
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Job Description

We are building a community where global talent is geographically unleashed, and diversity is celebrated.

We champion the freedom of living and working across borders, shaping a nation without a country

WorkNomads is on the hunt for an IT Support Engineer/Junior System Administrator to join our team, working hybrid from the WorkNomads base in Sofia, Bulgaria.

Who We Are:

  • Remote engineering services, global impact — Expert engineering, design & business talent, cross-disciplinary project teams

  • Diversity celebrated — 40+ nationalities, 4 continents, one team

  • Continuous growth — We invest in you: projects, coliving, community, stretched beyond what you thought possible.

Your mission at WorkNomads

  • •Resolve the “middle complexity” tickets
    •Standardize fixes via playbooks (repeat issues become repeatable resolution)
    •Strengthen stability by reducing misconfigurations and inconsistent policy application
    •Provide structured escalations only when genuinely needed

  • •Intune: device enrollment, policy adjustments, compliance troubleshooting, standard package deployments
    •Entra ID / identity: standard account issues, access policy changes, group/role troubleshooting
    •SharePoint: permissions issues, site access patterns, standard configuration troubleshooting
    •Integrations and dependencies: basic investigation, log gathering, coordination
    •Basic security/infrastructure troubleshooting (non-architectural): first diagnostics + remediation playbooks
    •Basic DB knowledge for integrations support (not DBA work)

Wewant to hear from you if you have

  • 3+ years in Microsoft-centric environment
  • Hands-on experience with Intune + Entra + SharePoint (practical troubleshooting, not just theory)
  • Strong root-cause thinking and documentation discipline
  • The ability to operate as a bridge between L1 and senior engineers
  • Fluency in English
  • A passion about continuous learning & collaboration in a global setting
  • Ateam player mentality and believe no one should be left behind regardless of background

Perks of being one of us:

  • Competitive salary and social benefits

  • Growth opportunities — learn from experts, expand your craft, work across industries

  • Be part of something beyond work: culture, values, impact

How to Apply / What Happens Next:

1. Send us your CV by hitting the “Apply” button

2. You will hear from one of our Spotters within 5 business days with the next steps

3. Meet us on MS Teams and tell us what excites you

4. Next stage could be a test or a task - we want to see what you DO (not just what you say)

5. Along this journey and depending on the role you are applying for, prepare to meet either your future leader or our Head Honcho! 😉

Interest piqued? Join us!

WorkNomads — A Nation Without a Country

We celebrate the right of every human to be themselves and provide opportunities for global talent to shine. Diversity, social equity, and inclusion are at the core of who we are. We create an environment where different voices are respected, heard and empowered in equal measure. We’re breaking down the boundaries by designing a new nomadic economy by enabling people to do what they love and be where they want.

WorkNomads

About WorkNomads

WorkNomads is a cross-domain engineering and digital solutions company helping organisations optimise operations, modernise production and build smarter, more connected systems. We combine industrial engineering, ICT and digital systems and infrastructure development into one integrated approach that solves inefficient processes, fragmented data and legacy system challenges.

We work with companies in complex and regulated sectors including nutraceuticals, personal care, FMCG, automotive, defense, semiconductor manufacturing, biotech and financial services. Our solutions improve performance end to end, strengthen decision making and support scalable, future ready growth.

At our core, we are a borderless community of professionals who value mobility, clarity, diversity and meaningful work. Our people join us as employees and contribute directly to our service solutions, often choosing to base their domicile at the WN LAB Hotel in Sofia. They benefit from reduced and flexible rents, a strong professional network and Bulgaria’s 10 percent personal income tax rate.

The WN LAB Hotel and coworking space also welcome business guests and visitors seeking an inspiring place to work, connect and stay. We champion the freedom to live and work without borders, growing a community that feels like a nation without a country.

Industry
Architecture & Engineering
Company Size
51-200 employees
Headquarters
Sofia, BG
Year Founded
2021
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