STAFIDE - Tech Talent Recruitment Europe

IT Support Engineer - L1/L2 (ID: 3990)

STAFIDE - Tech Talent Recruitment Europe  •  Amsterdam, NL (Onsite)  •  4 days ago
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Job Description


As an IT Support Engineer, you will:

  • Provide L1/L2 onsite IT support for end-user incidents and service requests.

  • Troubleshoot and resolve hardware, software, network, and peripheral issues.

  • Manage and support enterprise printing services and printer-related incidents.

  • Perform LAN/Wi-Fi troubleshooting and provide on-site network support.

  • Handle incident, request, and asset management using ServiceNow.

  • Support hardware deployment, installation, replacement, and lifecycle management.

  • Ensure compliance with IT security policies and operational procedures.

  • Participate in governance reviews and maintain accurate technical documentation.

  • Deliver excellent customer support while meeting SLA commitments.

  • Collaborate with infrastructure and support teams to resolve complex technical issues.

What You Bring to the Table:

  • 4+ years of experience providing onsite IT support in enterprise environments.

  • Hands-on experience with ServiceNow for incident and service request management.

  • Strong knowledge of LAN/Wi-Fi troubleshooting and end-user connectivity support.

  • Experience supporting enterprise printing solutions and peripheral devices.

  • Solid understanding of Windows desktop support and endpoint troubleshooting.

  • Strong customer service and communication skills with the ability to work under pressure.

  • Knowledge of IT security policies and compliance requirements.

  • Experience with hardware installation, deployment, and asset management.

  • Familiarity with ITIL-based service management processes.

  • Ability to prioritize multiple support requests while maintaining service quality.

You should possess the ability to:

  • Diagnose and resolve desktop, laptop, network, and peripheral issues efficiently.

  • Deliver exceptional customer service in fast-paced enterprise environments.

  • Manage incidents and service requests while adhering to SLA targets.

  • Troubleshoot LAN, Wi-Fi, and printing-related technical problems.

  • Coordinate hardware deployments, replacements, and device lifecycle activities.

  • Maintain accurate asset records and documentation within ServiceNow.

  • Follow security, compliance, and operational standards consistently.

  • Work collaboratively with cross-functional IT teams to resolve escalated issues.

  • Adapt quickly to changing business priorities and technical environments.

  • Identify opportunities to automate repetitive support tasks and improve operational efficiency.

What We Bring to the Table:

  • Opportunity to work in a dynamic enterprise IT support environment.

  • Exposure to modern IT service management tools and enterprise technologies.

  • Collaborative and supportive team culture with knowledge-sharing opportunities.

  • Opportunities to enhance technical skills across desktop, networking, and endpoint management.

  • Experience working with industry-standard IT service management processes.

  • Continuous learning and professional development opportunities.

Let’s Connect

Want to discuss this opportunity in more detail? Feel free to reach out.

Recruiter:
Aswin Dhanvandhar

Phone
: +31 20 369 0609 ; Extn :141
STAFIDE - Tech Talent Recruitment Europe

About STAFIDE - Tech Talent Recruitment Europe

Headquartered in the Netherlands, STAFIDE specializes in Niche Tech Recruitment across Europe, connecting top talent with outstanding opportunities in the IT sector. Our data-driven recruitment model ensures the ideal match between candidates and employers, enhancing both skill alignment and cultural fit. With a strong focus on Skill-Based Hiring, we provide candidates with an in-depth understanding of the organization—whether for permanent positions or temporary assignments (interim opdrachten) like secondment (detachering)—strengthening employer branding for our clients as a recruitment company (uitzendbureau).

In today’s fast-evolving tech landscape, we recognize the unique challenges companies face in sourcing highly skilled talent. Our advanced, AI-driven talent intelligence system (ATS) is specifically designed to prioritize Skill-Based Hiring for niche IT roles, empowering organizations to address talent shortages by identifying professionals with the expertise to drive innovation and growth.

Whether you’re a company in search of exceptional talent or a professional seeking your next ICT role, STAFIDE is your strategic recruitment (werving en selectie) partner. Our deep expertise in the Dutch market, combined with a steadfast commitment to excellence, makes us the preferred choice for all your recruitment needs.

Industry
HR & Recruiting
Company Size
11-50 employees
Headquarters
Amstelveen, NL
Year Founded
2023
Website
stafide.nl
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