Job Description

Alongside is a Portuguese company that partners with international organizations to build and scale exceptional tech teams.

We are looking for an IT Support Engineer / IT Support Technician to provide remote support to a client in the UK, on a part-time and flexible basis.

Responsibilities

• Provide remote support to users in a Microsoft 365 environment.
• Provide support for Outlook, Teams, Office and Microsoft Defender.
• Manage users and permissions.
• Troubleshoot day-to-day IT issues.
• Set up and configure new PCs and software.
• Provide support for email security solutions, namely Mimecast.
• Remotely monitor endpoints using RMM tools, ideally NinjaOne.
• Support hardware management and ordering.
• Document basic IT processes.

Requirements

• Around 2-4 years of experience in IT Support, Helpdesk L2 or similar roles;
• Hands-on experience supporting Microsoft 365 environments;
• Good troubleshooting and problem-solving skills;
• Ability to work independently and provide effective support remotely;
• Good communication skills and a strong level of English, for interaction with the client;
• A proactive and service-oriented approach.

Nice To Have

Experience with any of the following will be considered a plus:

• Mimecast
• NinjaOne or other RMM platforms
• Cyber Essentials
• Microsoft Defender
• Endpoint and device management

Benefits

• Part-time engagement - approximately 10 hours per month
• 100% remote
• Flexible working hours
• International working environment
• Opportunity to work with modern Microsoft-based IT environments

If you're an experienced IT Support professional looking for a flexible, fully remote part-time opportunity, we'd be happy to hear from you.