The Missing Link

IT Support Engineer Internship

The Missing Link  •  North Sydney, AU (Onsite)  •  3 hours ago
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Job Description

At The Missing Link, we don’t just keep up with the pace of technology - we set it. With 28+ years of innovation, a team of 200+ specialists, and the backing of global powerhouse Infosys, we’ve become one of Australia’s most awarded IT providers.

We help businesses move faster with cutting-edge Cyber Security, IT & Cloud, and AI & Automation solutions. And we are growing fast!

This internship is designed to provide a practical introduction to all there is to know about IT support. No technical experience is required!

In this internship, you will receive ongoing personal mentoring and coaching to develop a solid understanding of IT support and develop skills for any future role in the IT sector.

You will learn how to:

  • Administer and manage software.
  • Create and remove user accounts
  • Build and deploy computers to meet client requirements.
  • Respond to clients' IT-related alerts and resolve their technical issues.
  • Triage and assign incoming tickets through our ticketing system.
  • Solve “Fast Track” tickets (common, well documented requests) for our clients. deliver exceptional customer service and technical support over phone and email. deliver IT support best practices (ITIL V4)

Requirements

  • IT related Bachelor degree.
  • Excellent written, verbal, and non-verbal communications skills. Willingness to learn and collaborate in a team environment. Logical problem-solving skills.
  • Good attention to detail.
  • Engaging personally that reflects through your communication. Excellent phone manner under pressure.
  • Good time management skills.
  • Customer service experience.

Benefits

  • Opportunity to work with an experienced team of Service Experience Engineers.
  • Great environment with regular staff events, free drinks and breakfast.
  • Company culture that fosters learning and development
The Missing Link

About The Missing Link

For over 28 years, The Missing Link has been a trusted technology partner to enterprise, government and high-growth businesses across Australia. Today, as part of global technology leader Infosys, we combine local expertise with world-class platforms to deliver innovation that scales.

Our strength is end-to-end delivery:

🔹 IT & Cloud: Build resilient infrastructure and cloud environments

🔹 Cyber Security: Defend with precision through proactive strategy and offensive testing

🔹 AI & Automation: Drive measurable business value with intelligent automation and AI enablement

Whether you're modernising your infrastructure, boosting productivity, or securing your environment, we make the complex simple, turning your technology vision into tangible business outcomes.

With 1,400+ certifications across 160+ vendor partners, our solutions are backed by deep expertise and trusted technology. We’re not just here to implement systems, we guide you through every step, simplify the complex, and secure what matters most.

What sets us apart:

✅ Infosys-backed global capability, locally delivered

✅ One of Australia’s most awarded and accredited IT consultancies

✅ CVE Numbering Authority, CREST and ISO27001 certified

✅ 98%+ CSAT and sub-30-minute SLA response

✅ End-to-end capability across cloud, cyber, infrastructure and AI

We are the missing link between where you are and where you want to be.

Industry
IT & Software
Company Size
201-500 employees
Headquarters
Artarmon, AU
Year Founded
1997
Website
themissinglink.com.au
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