Job Description

IT Support Engineer

Direct Hire | Albany, NY Area

$25-$35/hour + Outstanding Benefits

Love solving technical problems? Thrive on helping people? Want to work somewhere your expertise actually matters?

TES Staffing is partnering with a well-established Managed IT Services company to find an experienced IT Support Engineer who enjoys tackling complex technical challenges while delivering exceptional customer service.

This isn't a call center or an entry-level help desk.

You'll become a trusted technology partner for a diverse portfolio of businesses, working with everything from Microsoft servers and virtualization to networking, cloud technologies, cybersecurity, and end-user support. Every day brings something different, giving you the opportunity to expand your skills while making a real impact on your clients' success.

If you're the kind of person who enjoys figuring things out, values autonomy, and takes pride in solving problems the right way, we'd love to hear from you.

What You'll Do

• Troubleshoot complex desktop, server, network, and application issues
• Support Microsoft Windows environments and Microsoft 365
• Configure and maintain servers, virtualization platforms, and networking equipment
• Support VMware environments
• Manage backups, security software, and system updates
• Respond to support requests through phone, email, and ticketing systems
• Document solutions and contribute to technical knowledge resources
• Perform maintenance, upgrades, and proactive system improvements
• Occasionally travel to local client sites to provide onsite support
• Build lasting relationships by delivering outstanding customer service

What We're Looking For

We're searching for someone who combines strong technical ability with a genuine passion for helping people.

Ideal candidates will have experience with:

• Microsoft Windows Desktop & Server Operating Systems
• Microsoft 365
• VMware
• TCP/IP Networking
• Firewalls
• Switches
• Wireless networking
• Backup solutions
• Remote Monitoring & Management (RMM) platforms
• Google Workspace
• Antivirus and endpoint security tools

You'll also bring:

• Excellent troubleshooting and analytical skills
• Strong written and verbal communication
• Experience working directly with customers
• The ability to manage multiple priorities in a fast-paced environment
• Exceptional attention to detail
• A valid driver's license
• Willingness to travel locally to customer sites as needed

Why This Opportunity Stands Out

✔ Direct Hire opportunity

✔ Competitive pay: $25-$35/hour

✔ Diverse technologies and environments—you'll never get bored

✔ Professional development and continued learning

✔ Tuition reimbursement

✔ Excellent health, dental, vision, and life insurance

✔ 401(k) retirement plan

✔ Paid Time Off

✔ Flexible Spending Account

✔ Employee Assistance Program

✔ Referral bonuses

✔ Collaborative, customer-focused team culture

Who Will Thrive Here

This role is ideal for someone who:

• Loves solving technical puzzles
• Enjoys working directly with people
• Takes ownership of problems until they're fully resolved
• Wants to continue learning new technologies
• Prefers a role where every day is different instead of repetitive