Job Description

Computacenter is seeking a skilled and motivated IT Support Engineer to join our onsite role at our Renewable energy client. The ideal candidate will have at least 4 years of experience in desktop support.

Key Responsibilities:

• Work closely with business stakeholders and overseas IT teams to provide IT services
• Provide End User Support
• Design, deploy, monitor, troubleshoot and improve IT Infrastructure (especially Desktop PC, IP Phones)
• IT Asset management
• Reporting
• Creating documentation (aimed at End-Users & aimed at IT)
• PC/Monitor setup for new joiners
• Desktop Support of PCs/Laptops/Tablets/Corporate mobile phones
• Rack and stack of network equipment (as needed)
• Basic configuration/troubleshooting of network equipment (Smart Hands support)
• Obtaining quotations for IT equipment including peripherals
• IT Equipment Disposal
• Communication Tools support including Video conferencing support, IP Phones
• Monthly system health check
• Maintenance of Server room environment
• Support for Office Move/Extensions
• Planned or Emergency Onsite assistance
• Install new, dispose old, and configures operating systems (Windows, IOS), software applications (Microsoft Office), utilities and service packs based on end user needs.
• Perform software and hardware upgrades, routine maintenance, and monitoring. This include both client equipment like desktop, laptop, mobile devices if any
• Tests new software operating systems, upgrades and applications prior to implementing into production
• May train users in use of equipment and software.
• May participate in projects as a project team member.
• Update ticketing system in a timely manner.

Requirements:

• Minimum of 4 years of experience in desktop support and network support.
• Experience working with an incident ticketing management system.
• Bilingual proficiency in English and Japanese (business level, JLPT N2 or higher).
• Strong technical skills and knowledge of desktop support processes and Infra side too.

Preferred Qualifications:

• Excellent problem-solving skills with the ability to work independently.
• Experience working with overseas IT teams.
• Strong communication and interpersonal skills.
• Ability to thrive in a fast-paced and dynamic environment.
• IT certifications such as CompTIA A+, CCNA are a plus.

Work Location:

Based out of at our client location which is in central Tokyo.

Language Skills:

Must be bilingual with minimum JLPT N2 level reading/writing/speaking skills.