📍 Port Melbourne / Heatherton, VIC | Full Time Permanent
At Metcash, you're part of something bigger.
With the heart of a small business and the strength of a large organisation, you'll have the opportunity to make a real impact while building a rewarding career. Supporting some of Australia's most recognised independent retail brands, you'll join a team that values collaboration, innovation and exceptional service.
We are seeking an enthusiastic and customer-focused IT Support Engineer to join our team based in Port Melbourne and then transitioning to Heatherton in late 2026.
This role is responsible for providing Level 1 and Level 2 technical support across our store and corporate network, ensuring our team members receive timely and effective IT assistance. You'll support a broad range of technologies including Microsoft 365, Windows environments, user access management, hardware deployment, remote support and ERP systems.
If you're passionate about technology, enjoy helping people and are looking to grow your IT career within a supportive team, we'd love to hear from you.
We're looking for someone who enjoys solving problems, takes pride in delivering great service and is eager to continue developing their technical skills.
To be successful, you'll bring:
This role operates across a rotating support roster.
We're proud to offer a workplace that supports your wellbeing, growth and success:
🏖️ Extra Leave: Enjoy a 5th week of annual leave, 2 wellbeing days and 1 volunteer day annually
📚 Career Growth: Access learning, development and career progression opportunities
👶 Parental Leave: 12 weeks of gender-neutral paid parental leave for primary carers
🌈 Inclusive Culture: Proud Bronze Employer for LGBTQ Inclusion
⚖️ Gender Equity: Gender pay gap under 5%
🧠 Wellbeing: Gold accreditation by Mental Health Australia
🏡 Flexibility: FlexReady accredited workplace
💸 Team Member Benefits: Exclusive discounts through the Our Local app
If you're looking for an opportunity to build your IT career within a supportive and collaborative team while gaining exposure to a broad technology environment, we'd love to hear from you.
Click Apply Now and become part of something bigger at Metcash.
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At Metcash, we’re the power behind an independent Australia & New Zealand. From the humble origins of our first family-owned corner store in 1927, we’ve been backing independents and strengthening the communities they operate in for almost 100 years. With a national network of more than 10,000 independent retailers and a further 90,000 wholesalers, we’re the driving force behind local, family-owned businesses – sticking up for the little guys and helping them become the best stores in town. And while we may be large in size, we’ll always be locals at heart.
Today we’re Australia and New Zealand’s leading independent retail partner and wholesaler in food, liquor and hardware. We have over 80 years of experience supporting and championing the interests of independent grocery, liquor and hardware sectors. Headquartered in Sydney, our world class distribution facilities across the country allow us to operate on a huge scale to unite Australia's independent grocers, delivering products to more than 10,000 retail premises and a further 90,000 wholesale customers across the food, grocery, liquor and hardware markets. Our network of Successful Independents includes a large portfolio of brands such as IGA, Foodland, Mitre 10, Home Timber & Hardware, Cellarbrations and the Bottle-O.
At Metcash we have a single purpose - Successful Independents - it is at the heart of everything we do. Success starts with our people. Employing over 6,000 people, Metcash champions the interests of the independent retail industry. We are a team of people who are resilient and empowered, who take initiative and pride in their work and above all operate with integrity. Our core operations are key to providing our customers and retailers with merchandising, operations and marketing support through our strong retail brands.
Whilst we operate on a huge scale, we think big but we act local. We believe that independence is worth fighting for and this is at the core of our business divisions.
