Job Description
Location: Islamabad, Pakistan
Job Type: Contract
Department: Information Security & Technology
Company: Confidential Client through People Perfect
Job Overview
People Perfect is hiring an IT Support Engineer for one of its international clients, a leading credit intelligence and financial information company with a global workforce.
The role is responsible for Tier 2/Tier 3 technical support, endpoint management, troubleshooting, IT automation, and user access management while supporting the Islamabad office and collaborating with the global IT team.
Job Responsibilities
- Provide Tier 2/Tier 3 support for Windows and macOS.
- Manage Microsoft Intune, Microsoft 365, Defender, and Jamf Pro.
- Troubleshoot hardware, software, network, and application issues.
- Manage user accounts and access through Okta.
- Support device provisioning, patching, and endpoint security.
- Document issues and solutions in Jira.
- Identify recurring issues and automate repetitive IT tasks.
- Support the local office infrastructure, conference rooms, and new-hire setups.
Qualification & Experience
- Bachelor's degree in IT, Computer Science, or related field.
- 3+ years of experience in IT Support/IT Engineering, preferably in Tier 2/Tier 3 support.
- Hands-on experience with Windows, macOS, Intune, Jamf Pro, Microsoft 365, and Okta.
- Good knowledge of TCP/IP, DNS, DHCP, and VPN.
- Experience with Jira and scripting using PowerShell, Bash, Python, or AppleScript.
- Strong troubleshooting, communication, and problem-solving skills.
Preferred
- Cisco Meraki experience.
- Experience supporting a global/distributed workforce.
- Exposure to AI tools such as ChatGPT, Claude, Gemini, or Copilot for IT support or automation.
Key Skills
IT Support | Tier 2/Tier 3 Support | Windows | macOS | Microsoft 365 | Intune | Microsoft Defender | Jamf Pro | Okta | Google Workspace | Jira | Networking | TCP/IP | DNS | DHCP | VPN | PowerShell | Bash | Python | IT Automation | Endpoint Management | Identity & Access Management
