IT Support Engineer
Req number:
R8121
Employment type:
Full time
Worksite flexibility:
Onsite
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
We are looking for a motivated IT Support Engineer ready to take us to the next level! If you have strong experience in providing technical support for desktop, laptop, mobile devices, software installation, troubleshooting, endpoint management, and are looking for your next career move, apply now.
We are looking for an IT Support Engineer to provide technical support and ensure smooth functioning of endpoint devices and related IT services. This position will be Full-time, Onsite - Bengaluru
What You’ll Do
Install, configure, image, and deploy laptops, desktops, and other endpoint devices
Support new user onboarding and employee offboarding activities, including device provisioning and access management
Manage incidents, service requests, and escalations while ensuring adherence to defined SLAs
Provide technical support to both onsite and remote users across multiple locations
Troubleshoot and resolve hardware issues related to laptops, desktops, printers, scanners, mobile devices, and peripherals
Configure and support Microsoft Office, Microsoft 365 applications, Teams, Outlook, and other enterprise software
Manage user accounts, permissions, and security groups using Active Directory and Microsoft Entra ID
Support and troubleshoot DNS, DHCP, Group Policy, and domain-related issues
Configure and support email on desktops, laptops, and mobile devices
Assist with endpoint security management, antivirus solutions, patching, and compliance activities
Monitor and maintain Microsoft endpoint management tools such as Intune and SCCM
Troubleshoot network connectivity issues involving LAN, WAN, VPN, Wi-Fi, and IP addressing
Maintain IT asset inventory and ensure accurate asset lifecycle tracking
Coordinate with vendors and service providers for hardware replacements, repairs, and support services
Perform root cause analysis for recurring and high-priority incidents
What You'll Need
Required:
Any Graduate in Computer Science, Information Technology, Electronics, or a related field
Minimum 3 years of hands-on experience in IT Support, Desktop Support, or End User Computing (EUC)
Strong experience with Windows 10/11 installation, configuration, and troubleshooting
Hands-on experience with Microsoft 365 administration and support
Working knowledge of Active Directory, Group Policy, DNS, DHCP, and domain management
Experience with endpoint management tools such as Microsoft Intune, SCCM, or similar solutions
Knowledge of endpoint security tools, antivirus solutions, and security best practices
Experience in hardware troubleshooting for laptops, desktops, printers, scanners, and mobile devices
Preferred:
Microsoft Certified: Modern Desktop Administrator Associate or equivalent Microsoft certifications
ITIL Foundation Certification
Experience with Microsoft Entra ID (Azure Active Directory)
Knowledge of PowerShell scripting and automation
Physical Demands
Ability to safely and successfully perform the essential job functions
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
Reasonable accommodation statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what’s right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
