Job Description

We are looking for a skilled and proactive IT Support Engineer to join our team. The ideal candidate will be responsible for managing end-to-end employee lifecycle IT processes, administering Microsoft 365 and Azure environments, resolving technical issues, and ensuring seamless day-to-day operations for all staff.

Key Responsibilities

1. Onboarding & Offboarding

• Provision and configure accounts, devices, and software for new hires

• Set up email accounts, licenses, and role-based access across all platforms

• Conduct IT orientation sessions for new employees

• Manage offboarding workflows including account deactivation, license reclamation, and data archival

• Ensure compliance with access control policies during staff transitions

2. Microsoft 365 & Azure Portal Administration

• Administer Microsoft 365 Admin Center, Entra ID (Azure AD), and Intune

• Manage users, groups, licenses, and security policies via MS portals

• Configure and maintain SharePoint, Teams, OneDrive, and Exchange Online

• Monitor service health, alerts, and usage reports via the M365 admin dashboard

3. SSO & Identity Management

• Configure and manage Single Sign-On (SSO) integrations using SAML, OAuth 2.0, and OIDC protocols

• Administer identity providers such as Azure AD, Okta, or similar platforms

• Maintain MFA policies, Conditional Access rules, and SCIM-based provisioning

• Troubleshoot SSO connectivity and authentication failures across integrated apps

4. System Troubleshooting

• Diagnose and resolve hardware, software, and network-related issues

• Provide Tier 1 and Tier 2 support for Windows and macOS environments

• Manage helpdesk tickets and ensure SLA adherence

• Perform root cause analysis and maintain documentation of recurring issues

5. Outlook & Email Configuration

• Configure and troubleshoot Microsoft Outlook for desktop, web, and mobile

• Resolve email delivery issues, calendar sync problems, and shared mailbox configurations

• Manage mail flow rules, spam filters, and email security policies in Exchange Online

• Assist users with PST file management, archiving, and mailbox migrations

6. PSD / Password & Security Data Management

• Manage and enforce password policies, resets, and self-service options

• Handle Privileged Security Data (PSD) including secure credential storage and access logs

• Ensure compliance with data protection regulations and internal security policies

• Support audits related to identity access management and security data handling

Requirements

Required Skills & Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or equivalent

• 2–5 years of hands-on experience in an IT support or systems administration role

• Strong proficiency in Microsoft 365 Admin Center and Azure/Entra ID portal

• Demonstrated experience with SSO integrations (SAML, OAuth, OIDC)

• Solid understanding of Active Directory and group policy management

• Experience managing Outlook and Exchange Online configurations

• Familiarity with ITSM tools (ServiceNow, Jira Service Management, or similar)

• Knowledge of endpoint management tools such as Microsoft Intune or JAMF

Preferred Qualifications

• Microsoft certifications: MS-900, MD-102, MS-102, or AZ-104

• Experience with SCIM provisioning and Conditional Access policies

• Knowledge of PowerShell scripting for automation of IT tasks

• Exposure to security frameworks such as Zero Trust or ISO 27001

Key Competencies

• Strong analytical and problem-solving mindset

• Excellent verbal and written communication skills

• Ability to manage multiple priorities in a fast-paced environment

• High attention to detail and a security-first approach

• Collaborative team player with a proactive attitude