Job Description

Your mission

• Provide 1st–3rd level technical support for hardware, software, and network issues across Windows, macOS, and Linux platforms.
• Provision, image, configure, and maintain end-user workstations and notebooks; manage device lifecycles in Microsoft 365 and identity services.
• Administer user accounts (onboarding/offboarding, access rights, permissions) and resolve identity and authentication issues.
• Maintain on-premises infrastructure (servers, storage, networking), including monitoring, backup verification, and IT automation workflows.
• Track incidents, service requests, and escalations via ticketing systems; ensure timely and clear communication with users throughout resolution.
• Maintain accurate asset and license inventories and contribute to the upkeep of system documentation and knowledge base articles.

Your profile

• Prior IT support/helpdesk experience or a relevant internship with hands-on technical exposure.
• Working knowledge of Microsoft 365 administration, Windows/macOS/Linux OS management, and core networking and storage concepts.
• Strong troubleshooting discipline, attention to detail, and the ability to follow and document technical procedures accurately.
• Reliable, highly responsive, and proactive learner, comfortable in a fast-paced, evolving IT environment.
• Ability to escalate out-of-scope technical issues appropriately and collaborate cross-functionally.

Why us?

• Be part of an international, dynamic, and highly skilled team in flat hierarchies where you can both make an impact and continue to learn
• Contribute to our company values and do good for society by having your work enable actual medical products that improve patients’ lives
• Earn a competitive salary and a comprehensive benefits package (such as bike leasing, sports programs, etc.)
• Enjoy the agility of a start-up paired with the safety of a grown company
• Benefit from flexible working hours, remote work and workation
• We celebrate success together with various team events (e.g. Summer Party or Oktoberfest)