humani

IT Support Engineer

humani  •  Attica, GR (Onsite)  •  11 days ago
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Job Description

Our partner, a fast-growing Greek IoT company, is looking for a Technical Support Engineer to join their operations and field support team. The ideal candidate will support hardware devices and platform functionality, ensuring smooth integration and reliable operation of our smart infrastructure solutions — such as smart waste management, fleet tracking, and sensor networks.

Key Responsibilities

  • Provide 1st Level Support to end customers and partners via e-mail and phone
  • Offer instructions and technical guidance to end users
  • Perform technical administration and manage incidents using internal tools or ticketing platforms
  • Provide technical support for IoT devices and connectivity issues (GSM, APNs, signal quality, diagnostics)
  • Configure and test IoT devices and integrate them with cloud platforms
  • Support the Order-to-Delivery lifecycle (parameterization, technical installations, training)
  • Provide 2nd Level Support and troubleshoot complex issues
  • Monitor system health and proactively identify root causes of software malfunctions
  • Collaborate with cross-functional teams and support field engineers to resolve issues in the lab or on-site
  • Participate in hardware testing, firmware updates, and pilot rollouts

Requirements

  • Bachelor’s degree in IT, Electronics, or related technical field
  • 3–5 years of experience in tech support, embedded systems, or IoT environments
  • Strong ability to understand and address customer needs
  • Familiarity with physical diagnostics (signal, wiring, connectivity, sensor behavior)
  • Basic networking knowledge (TCP/IP, UDP, connectivity checks, port/connection testing)
  • Experience with network analysis tools (e.g., Wireshark, tcpdump) and basic connection testing tools (telnet, ssh)
  • Ability to extract, manipulate, and analyze log data
  • Good knowledge of SQL and relational databases, including basic administration tasks (backups, restores, indexing, user permissions)
  • Strong communication skills in Greek and English (written and verbal)
  • Comfortable working across cross-functional teams

Nice to Have

  • Previous experience in smart city, IoT, or embedded device deployment
  • Familiarity with diagnostic tools, firmware flashing, system administration
  • Basic scripting experience (e.g. Bash or Python)

Benefits

  • Involvement in innovative and high-impact IoT projects in Greece and abroad
  • A supportive and tech-savvy team environment
  • Competitive compensation package
  • Opportunities for professional growth toward senior support, technical operations, or solution engineering roles
humani

About humani

𝗛𝘂𝗺𝗮𝗻𝗜 is a boutique Executive Search firm, serving organizations’ needs for middle, senior and C-level roles, or projects mostly in the IT, Software, Engineering, Finance and HR functions. Our brand stands for 𝗛𝘂𝗺𝗮𝗻 𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝗰𝗲, encompassing our belief that no matter how multifaceted, digitally advanced or artificially intelligent a system may seem, it will always be a creation of 𝗛𝘂𝗺𝗮𝗻𝘀. This human and 𝗲𝘁𝗵𝗶𝗰𝗮𝗹 aspect of our work, makes us unique in what we do: Ethical Headhunting.

Founded in 2018, our team of diversified individuals in experience, international exposure, networking and a solid ethical ground, guarantees the best talents on board. Through our operation, we focus on a continuous sourcing process, assessing market opportunities, expanding our networks and meeting promising talents.

We offer an array of services, fostering mutual success and growth, for both…

…our Partners:

𝗣𝗼𝘀𝗶𝘁𝗶𝗼𝗻 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀; igniting open communication to detect needs and provide sustainable solutions.

𝗣𝗿𝗼𝗳𝗶𝗹𝗲 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀; matching fitting personalities and professionals to the right role, while ensuring candidates’ career succession.

𝗛𝗥 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻; supporting initiatives with data analytics, towards informed decision making.

…and Candidates:

𝗨𝗻𝗿𝗮𝘃𝗲𝗹𝗶𝗻𝗴 𝗣𝗲𝗼𝗽𝗹𝗲 𝗣𝗼𝘁𝗲𝗻𝘁𝗶𝗮𝗹; showcasing their experience and skillset to map their next career step.

𝗖𝗮𝗿𝗲𝗲𝗿 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴; providing structured support and advice on market alignment.

Our team's competitive advantage stems from their background mix (HR, Psychology, Coaching, IT, Finance), not to mention their ethical codes of practice, their passion to explore underlying needs, and motive to ensure the executive placed, has adapted and advise when needed.

This confirms why each person is 𝗨𝗡𝗜𝗤𝗨𝗘 to us. Why talent resides in deviations.

Embracing this notion, is the only way forward.

Industry
Consulting & Advisory
Company Size
11-50 employees
Headquarters
Athens, GR
Year Founded
2018
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