Description
Abtech Technologies is looking for an entry level IT Support Engineer to support the company's Managed Services Provider (MSP) clients located throughout Southern California remotely and on-site. Candidate will have at least one year’s experience with Windows based software and desktops. Candidate will also possess data networking knowledge and troubleshooting skills along with exceptional customer service, follow up, organizational, and communication skills.
This position is approximately 80% remote, working from home and 20% on-site at customer’s premises.
Primary Job Functions:
· Provide Tier 1 technical support to end users remotely via phone, web-based tools, and email, as well as onsite visits to client locations when necessary.
· Perform preventive and proactive maintenance and support as needed.
· Advise customers regarding the product's proper use and address specific user issues.
· Act as a liaison between end users and Tier 2 &3 support if necessary.
· Assisting the sales team with pre-sales technical support, attending prospect meetings, and preparing Statements of Work for the sales representatives.
Requirements
Required Skills:
• Basic hardware and software troubleshooting.
• Windows Desktop Support (Windows XP, Vista, Windows 7).
• Competent in troubleshooting and setup of Microsoft Office.
• Strong written and verbal skills.
• Ability to handle client interactions professionally and respectfully.
• Highly motivated and organized with an attention to detail and a passion for excellence.
Work Status: Full time
Hours: 8 am - 5 pm PST (West Coast time)
Travel: Some travel required to visit customers on-site
Benefits: Medical, vacation, 401k
Abtech Technologies is a leading IT solutions, support and managed services provider based in Carlsbad California.
Our core products and services include:
DellEMC Data Center Infrastructure solutions
Nationwide Hardware and Software Support Services
System Monitoring, Helpdesk and Outsourced IT services
Remote System and Database Administration Services
Cloud Backup and Disaster Recovery Services
Data Center Relocations
Security Audits and Training
Whereas other IT companies rely on their vendors to recommend, install, and service solutions then walk away with your check, Abtech can do all these services in-house plus take on the post-implementation responsibility of onsite maintenance, call-in technical support, and management.
This takes the term “business partner” to a whole different level.
Core Vendor Partners include:
Dell EMC
Quest Software
Microsoft
VMware
SonicWALL
Red Hat
Our engineers are certified to design and implement solutions based on all these vendor technologies.
