Job Description

ICAP Outsourcing Solutions is one of Greece’s leading B2B service providers, with over 55 years of successful presence in the market. Our services are divided into four major categories of activity:

• Outsourcing and HR services
• Customer Service and Promotion of Products and Services by telephone and alternative communication channels
• Consulting Services for Talent, Training and Development of Human Resources
• B2C and B2B Claims Information and Management Services

We’re looking for a motivated IT Support Engineer to join our team.

Reporting to the IT Operations Director, you’ll be part of the Group’s IT Helpdesk team, supporting users across all business units and handling 1st and 2nd level troubleshooting.

If you love solving technical challenges, enjoy working with people, and have a passion for continuous learning, this role is for you.

Key Responsibilities

• Provide day-to-day end-user IT support as part of the Group’s Helpdesk team
• Manage and maintain PCs and laptops (both remotely and on-site)
• Diagnoses and resolve hardware, software, and network issues — including user accounts and configurations
• Log, track, and close support tickets within agreed timeframes
• Use internal knowledge bases and trusted sources to deliver accurate solutions
• Prioritize multiple open issues and follow up with users to ensure full system functionality
• Keep all endpoints in excellent health and prepare weekly reports
• Administer Active Directory (user onboarding/offboarding, security groups, endpoint provisioning/deprovisioning)
• Manage Cloud-based platforms (RMM, Microsoft M365)
• Follow operational and security procedures, ensuring compliance and system integrity

Requirements

• Degree in Computer Science, IT, or a related field (or equivalent experience)
• Previous experience as an IT Support Engineer, Desktop Support Engineer, or Help Desk Technician
• Practical experience with Windows 11 deployment and maintenance
• Strong understanding of Active Directory concepts
• Solid grasp of computer systems, networking basics, and mobile devices
• Excellent problem-solving and communication skills
• Strong organizational skills and ability to meet deadlines
• Team player with a proactive, positive attitude
• Good command of English

Benefits

• Salary aligned with experience and seniority
• Private medical insurance
• Career growth opportunities in a dynamic, fast-growing organization
  
  

*All applications will be treated with the strictest confidentiality