Job Description

Location: Atlanta Office (5 days in-office)

7000 Central Pkwy, Atlanta, GA 30328

The Mission

We aren’t just fixing laptops; we’re the backbone of a high-performance, FedRAMP-compliant tech ecosystem. As our next IT Support Engineer, you’ll be the frontline hero for our internal team, ensuring our technology is as reliable, secure, and fast as the services we provide to our clients.

From macOS mavens to Windows power users, you’ll be the go-to expert who keeps the wheels turning. You’ll have the autonomy to solve problems independently while having the back of our senior engineers for the heavy-duty complex stuff.

A Day in Your Life

• Frontline Excellence: You’ll troubleshoot everything from high-end laptops and mobile devices to the printers that (occasionally) have a mind of their own.
• The Collaboration Catalyst: You’ll ensure our Zoom rooms and IP phone systems are seamless, keeping our global teams connected.
• Service Desk Command: You’ll manage the ticket lifecycle with precision, ensuring every issue is documented and resolved with speed.
• Infrastructure Guardian: You’ll dive into networking basics, VPN troubleshooting, and system imaging to keep our hardware fleet ready for battle.
• Security & Compliance: Working in a FedRAMP environment means security isn't an afterthought—it’s the priority. You’ll assist with audits, asset records, and InfoSec remediation to keep us locked down and compliant.

What You’ll Bring to the Table

• The Credentials: A Bachelor’s in IT/Computer Science (or equivalent real-world experience) and 2–5 years in the IT support trenches.
• The Citizenship: Due to our compliance requirements, applicants must be U.S. Citizens.
• The Tech Stack: You’re fluent in Windows 11, macOS, Google Workspace, and Active Directory.
• The Networking Know-How: You understand the magic behind Wi-Fi (802.1x), VPNs, and remote connectivity tools like Zoom or Microsoft Remote Desktop.
• The "Pro" in Proactive: You thrive in fast-paced environments, manage priorities like a project manager, and possess a customer-first mindset that makes users feel heard.
• Flexibility: You’re comfortable supporting a 24x7x365 service model and can collaborate across global time zones.

Why Join Us?

At Saviynt, you’re not just a ticket-closer; you’re a contributor to process improvements and a vital part of our operational excellence. If you’re a proactive problem-solver who loves technical challenges and delivering "wow" service, we want to meet you.

Ready to level up? Apply today.