Job Description

About kaiko

kaiko.ai is building a next-generation agentic clinical AI assistant that helps clinicians reason across patient data, guidelines, and diagnostics.

Healthcare decisions are rarely made by a single person or from a single data source. kaiko’s assistant maintains longitudinal patient context across encounters, clinicians, and institutions, enabling collaboration, second opinions, and complex diagnostic workflows. The system is designed to operate safely in real clinical environments, with human oversight, auditability, and regulatory alignment at its core.

Our assistant core supports broadly applicable clinical tasks such as patient data navigation, guideline interaction, multimodal interaction (chat and voice), and care coordination. On top of this foundation, we are developing specialized diagnostic agents in areas such as oncology, radiology, and pathology.

We build in close collaboration with leading hospitals and research centers, including the Netherlands Cancer Institute (NKI). kaiko is a well-funded company with a growing international team, operating from Zurich and Amsterdam.

About the role

As our IT Support Engineer, you'll be the go-to person ensuring our team has the technical foundation they need to do their best work. You'll handle everything from day-to-day support requests to onboarding, tooling configuration, and proactive improvements to how we work. This isn't a ticket-closing role - we're looking for someone who actively shapes how IT operates at kaiko.

You'll work closely with colleagues across the company, bridging the gap between technical and non-technical perspectives, and collaborating with the broader Infrastructure Team. You'll be based in a beautiful, modern office in Amsterdam, with the expectation of spending 50% of your time in the office, and we're looking for someone who's happy to work full-time (100%) or part-time (80%).

What you'll be doing

• Providing hands-on IT support to employees - both on-site and remotely - troubleshooting issues across software, hardware, and services

• Facilitating smooth technical onboarding and offboarding processes

• Managing and configuring identity, access, and device management systems to keep our environment secure and well-organized

• Contributing to the configuration and continuous improvement of our tooling stack, gathering input from stakeholders across the business

• Proactively identifying inefficiencies and proposing or implementing solutions

• Staying curious about new technologies and helping kaiko adopt them thoughtfully - including AI tools as part of everyday workflows
  

About you

This is what matters most to us:

You're the kind of person who figures things out. When you hit a wall, you find a way through it - by researching, experimenting, or asking the right questions. You're approachable and easy to work with, and people feel comfortable coming to you with problems. You communicate clearly and patiently, whether you're explaining a technical issue to a non-technical colleague or brainstorming solutions with the team.

More specifically, we're looking for someone who is:

• Colleague-focused and open-minded - your "users" are your fellow colleagues, and you treat them as such. You listen first, adapt your approach to each person, and genuinely care about making their day a little easier. We value a friendly, supportive atmosphere and are looking for someone who naturally contributes to that

• Organised and structured - you manage your own workload well, follow through on tasks, and don't let things fall through the cracks

• Solution-oriented - you enjoy troubleshooting and get satisfaction from finding the right fix, not just the fastest one

• Collaborative - you're happy to bounce ideas with teammates and contribute to shared ways of working

• Tech-savvy and curious - you're genuinely interested in technology, keep up with how things are evolving, and aren't afraid of change

Experience & skills

We care more about whether you understand how tools work than whether you've used a specific one. If you've worked in ServiceNow but not Jira, or in Active Directory but not Entra ID - that's completely fine. Conceptual understanding and a willingness to learn matter far more than any specific product experience.

We'd love to see:

• 1-2 years of experience in IT support, helpdesk, or a similar role (remote and/or local support)

• Familiarity with identity and access management concepts (e.g. directory services, group management, email administration)

• Experience with device management principles and tools (e.g. MDM platforms)

• Comfort working across a range of tools - communication platforms, knowledge bases, ticketing systems - and the ability to pick up new ones quickly

• Solid working knowledge of macOS/Windows (Linux is a nice-to-have)

• Strong communication skills - you can simplify technical concepts without being condescending

• Basic hardware familiarity (setting up and troubleshooting devices - no tinkering required)

Nice to have:

• Awareness of information security best practices

• An interest in or experience with AI tools as part of daily work

Why kaiko

At kaiko, we believe the best ideas come from collaboration, ownership, and ambition. We’ve built a team of international experts where your work has direct impact. Here’s what we value:

• Ownership: You’ll have the autonomy to set your own goals, make critical decisions, and see the direct impact of your work.

• Collaboration: You’ll approach disagreement with curiosity, build on common ground, and create solutions together.

• Ambition: You’ll be surrounded by people who set high standards for themselves and others, who see obstacles as opportunities, and who work relentlessly to create better outcomes for patients.

In addition, we offer:

• An attractive and competitive salary, a good pension plan, and 25 vacation days per year.

• Great offsites and team events to strengthen the team and celebrate successes together.

• A EUR 1,000 learning and development budget to help you grow.

• Autonomy to do your work in the way that works best for you—whether you have a kid or prefer early mornings.

• An annual commuting subsidy.

Our interview process

Our interview process is designed to assess mutual fit across skills, motivation, and values. It can vary, but it typically includes the following steps:

• Screening call: A short conversation to align on your motivation, career goals, and initial fit for the role.

• Case interview / role simulation: A deep dive into your approach through a commercial case, role-specific scenario, or customer situation.

• Onsite meeting: Meet team members across functions to explore collaboration dynamics, team fit, and day-to-day context.