• 
  Administration of MS Active Directory and Entra ID. You will manage the full lifecycle of user identities, group policies, and security permissions.
• 
  O365 Full-Stack Administration: Going beyond app support. You will be responsible for the configuration, back-end administration, and troubleshooting of the Office 365 tenant, including:
• 
  Mailbox management, transport rules, and shared resources.
• 
  Permissions hierarchy, site administration, and data governance.
• 
  Policy management and integration.
• 
  Endpoint management and MDM policy deployment.
• 
  Monitor, investigate, and remediate security threats. You will support enterprise anti-virus solutions and proactively troubleshoot networking and security vulnerabilities.
• 
  Provide high-level support for end-user hardware (laptops, desktops, mobile) and specialized equipment like biometric access control and VC systems.
• 
  Act as the escalation point for IT Administrators, providing technical guidance and resolving complex tickets in adherence to strict SLAs.
• 
  Maintain rigorous, high-quality technical documentation and contribute to infrastructure meetings.

• 
  MCP, A+, N+, or a Microsoft 365 Certified Administrator (Associate or Expert) credential.
• 
  A minimum of 4 - 5 years of experience in a dedicated IT Support or Systems Administration role.
• 
  Deep, hands-on experience with the Office 365 Admin Center is non-negotiable. You must be comfortable managing the backend of Exchange, SharePoint, and Teams.
• 
  Strong proficiency in Active Directory (on-prem and cloud-hybrid environments) and Azure/Entra ID.

Requirements