đź“Ť Hinckley (Hybrid working available)
đź’Ľ Full time, Permanent
Yopa's purpose is to become the Estate Agent of choice by proudly and sustainably delivering for our customers, our local communities, and each other.
We pride ourselves on offering a bespoke, high-end experience, enhanced by our innovative, market-leading technology that empowers customers to track every step of their property journey in real time. Our service is further enriched by the expertise of our professional, dedicated local estate agents.
At Yopa, we believe that our success is built on the foundation of our culture and underpinned by our shared company values: care deeply, do the right thing, execute with excellence and be frank and fearless.
We are looking for a proactive IT Support Engineer to join our growing team. This is an excellent opportunity to play a key role in maintaining and improving our IT infrastructure, supporting colleagues across the business, and contributing to a high performing IT function.
Working closely with the IT Manager, you will provide hands on technical support, help drive system reliability, and ensure a seamless user experience across all technology platforms. You will also be instrumental in onboarding new employees, ensuring they have the tools and access needed from day one.
If you enjoy solving problems, working with modern technologies, and delivering excellent service, this role offers strong development opportunities within a supportive, forward thinking environment.
Provide first line and second line support for Microsoft 365, collaboration tools, and business systems
Diagnose and resolve hardware, software, and network issues both remotely and in person
Install, configure, and maintain laptops, desktops, mobile devices, and peripherals
Manage user accounts, permissions, and access via Active Directory and Entra ID
Support employee onboarding and offboarding, including device setup and secure deactivation
Manage and prioritise IT helpdesk tickets to ensure timely resolution
Maintain accurate IT asset records and manage equipment stock levels
Create and update technical documentation and knowledge base articles
Escalate complex issues where required and communicate effectively with stakeholders
Support IT security best practices and ensure compliance in all activities
Assist with system access checks for AWS environments to support business continuity
You will bring a strong technical foundation combined with excellent communication skills and a genuine passion for delivering high quality IT support.
Proven experience in an IT support or helpdesk environment
Strong troubleshooting skills across hardware, software, and networks
Experience with Windows 10/11, Microsoft 365, Azure, and Active Directory / Entra ID
Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
Experience managing user accounts, permissions, and device provisioning
Experience supporting onboarding and offboarding processes
Strong organisational skills and attention to detail
Ability to work both independently and collaboratively
A proactive, solutions focused approach with a commitment to excellent service
Experience with Microsoft Intune
Exposure to AWS or other cloud platforms
Knowledge of virtualisation technologies (VMware or Hyper V)
Experience supporting hybrid or remote working environments
Familiarity with Cisco Meraki networking
Experience with IT ticketing systems and asset management tools
Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications
Annual salary circa ÂŁ28-30k
Participation into Company Short-Term Incentive Plan (10%)
Dedicated training and development
Service discounts - for you, your family and friends!
Sickness & mental health support - to provide you with peace of mind
Refer-a-friend bonus scheme - if you recommend us as a place to work
Hybrid working - to support flexibility
Wellbeing discounts - across food, retail and travel
Generous holiday allowance - to switch off and relax
Performance bonus' - to increase earning potential
Company socials - to get away from the everyday and celebrate our successes
If this sounds like your next opportunity, we would love to hear from you! Please feel free to apply and share.
Yopa is an award-winning estate agency that provides a full service for a fair fixed fee. We’re backed by some of the biggest names in the property industry, and since our establishment in 2015, we’ve become one of the largest estate agencies in the UK.
Our customers get the same end-to-end service they would from a high street agency, with the added benefit of simple, useful technology that helps them see every step of their sale as it happens. Our service includes dedicated local estate agents, evening and weekend opening hours, help with everything from mortgages to conveyancing.
Helping customers have a smooth move during a potentially stressful life event is at the centre of everything we do. That’s why we’re looking for passionate people, from estate agents to customer care specialists, programmers to property experts, to help us make the world of estate agency a better place.
Working with Yopa
Our estate agents have complete control over their own diaries, working when and how they want, making it easy to fit work around family life and other commitments. As an agent you’ll own your business and be in charge of your own postcodes, but you’ll never be alone thanks to support from the Yopa team and regular meetings with other agents in your region. There’s no earning cap either, so your potential for success is unlimited.
Our non-agent/office-based roles offer the opportunity for growth and development at every level, whether you work in customer service, property advice, product development, marketing, or in another of our specialist departments. We’re passionate about helping you be the best in your role, from providing ongoing training to running a company-wide reward and recognition programme. We’ve been proud of our positive work culture from day one, and in 2017 Yopa was named one of LinkedIn’s top startup companies to work for.
If you’re looking for your next opportunity with a young and ambitious company, we’d love to chat. Get in touch today!
