Job Description

Experience 4+ Years

Job Location On-Site (Noida Sector 62)

No. of Positions: Multiple

Qualifications B Tech / BCA or Higher

Work Timings: 01:30 PM to 10:30 PM IST, Mon-Sat

Functional
Area: IT Infrastructure & Support

We are seeking a skilled and
experienced IT Support Engineer to join our team. This
role demands deep technical expertise in Microsoft 365, Intune, Endpoint
Management, and SharePoint, coupled with strong analytical and troubleshooting
capabilities. The ideal candidate will be responsible for maintaining endpoint
compliance, ensuring data security, and driving user satisfaction through
proactive IT support and process improvements.

Key Responsibilities:

• Remote Technical Support
  & Troubleshooting
• Provide technical support for
  remote employees across Windows, macOS, and Linux systems.
• Manage and secure endpoints
  via Microsoft Intune and Endpoint Manager, including policy creation,
  deployment, and compliance monitoring.
• Troubleshoot
  hardware/software issues (camera, mic, VPN, device performance, etc.) to
  ensure remote productivity.
• Support Microsoft 365 suite
  (Outlook, Teams, SharePoint, OneDrive, etc.) and perform admin-level
  operations in the Office 365 Admin Portal.
• Assist users with MFA setup,
  access control, and password management.
• Resolve SharePoint access,
  permission, and data sync issues.
• Conduct virtual training
  sessions on security best practices and software usage.

System Maintenance

• Perform system updates,
  patches, and backups regularly.
• Monitor network performance
  and security, addressing issues proactively.
• Maintain IT asset inventory
  and coordinate warranty claims/repairs with OEMs (Lenovo, Apple, Dell).

Documentation & Tracking

• Maintain accurate records of
  support requests, troubleshooting steps, and resolutions.
• Track and document IT assets,
  repairs, software licenses, and courier dispatches for remote equipment.
• Conduct periodic laptop
  audits to ensure compliance, performance optimization, and risk
  mitigation.
• Collaborate with IT team
  members to resolve complex technical issues.

Skills, Knowledge, and Experience

• Bachelor's degree in Computer
  Science, Information Technology, or related field (or equivalent
  experience).
• Minimum 4 years of experience
  in IT support or a related role.
• Certified Microsoft 365
  Administrator preferred.
• Proficient in Windows, macOS,
  and Linux environments.
• Hands-on experience with
  Microsoft Intune and Endpoint Manager.
• Strong troubleshooting and
  analytical problem-solving skills.
• Familiarity with network
  technologies (TCP/IP, DNS, DHCP) and hardware components.
• Excellent communication
  skills with a customer-centric approach.
• Ability to work independently
  and collaboratively in a team environment.