iKnowHow Group is a dynamic, international technology company with 24+ years of experience and a team of 300+ talented professionals delivering innovative technology solutions across Energy, Telecommunications, Banking & Financial Services, and the Public Sector.
Through its specialized subsidiaries, it brings domain expertise in areas such as Health and Robotics—blending deep industry knowledge with advanced, future-ready technologies.
At its core, iKnowHow S.A. delivers end-to-end project development - both internal and client-facing - turning strategy into scalable, real-world solutions. Our portfolio spans Data & AI platforms, enterprise integration, cloud-native applications, and large-scale digital transformation initiatives, enabling leading organizations across the public and private sectors to evolve and grow.
We’re looking for curious, driven people who want to create impact through technology—and grow with us.
As we continue to grow, we are seeking a skilled and motivated IT Support Engineer (2nd Level) to join our support team. This role is essential in ensuring that our clients experience seamless functionality with our software products.
Responsibilities:
· Provide first- and second-line support for software applications used within the organization.
· Diagnose, investigate, and resolve software issues reported via email, ticketing system, or phone.
· Document issues and solutions in a clear and structured manner.
· Guide users on the correct use of software systems.
· Provide basic training or reference materials when needed.
· Assist with onboarding of new staff by setting up accounts and software tools.
· Monitor system performance and report abnormalities.
· Assist with software updates, patches, and configuration changes.
· Perform routine system checks to ensure software stability.
· Work closely with developers, system administrators, and vendors to resolve complex issues.
· Escalate unresolved problems with full documentation and diagnostics.
· Collaborate in testing new software releases or updates before deployment.
· Maintain accurate support logs and knowledge-base articles.
· Prepare reports on recurring issues and propose improvements.
Requirements
Benefits
iKnowHow is a leading technology firm based in Athens, Greece, with a strong presence in both traditional ICT and Fourth Industrial Revolution (4IR) sectors across Greece and Europe.
Founded in 2002, IKH provides custom software solutions, ICT strategy services, and complex enterprise applications. The company specializes in Digital Government, Business Automation, Information Security, Digital Transformation, e-Health, and Industrial Automation.
IKH employs over 160 engineers and IT professionals, managing more than 55 projects for international and Greek institutions, including EU Institutions and National Authorities and is recognized for its innovative solutions and exceptional support.
The company’s visonary management led IKH to solidify its market presence by forming and becoming a shareholder in iKnowHealth, its e-health unit, and Blend Technologies, dedicated to 4IR technologies, specializing in Data & AI, Cloud services and Cybersecurity.
Today, IKH Group, offers a unique expertise combination across different industries, ensuring that your organization's journey into the Industry 4.0 future will be both smooth and successful.
With a human-centric approach, tailored for both public and private sectors, our solutions are designed to enhance human capabilities, streamline operations, and foster business growth.
Whether you need to amp up your security, develop cutting-edge robotics, or create automation systems that will turn heads, we know how to tailor innovation to meet your specific needs.
Let’s innovate together!
