Kieser Australia

IT Support Coordinator

Kieser Australia  •  $78k - $103k/yr  •  South Melbourne, AU (Hybrid)  •  3 hours ago
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Job Description

Make an Impact with Kieser

About Us

At Kieser, we’re more than a network of Physiotherapy and Strength & Conditioning clinics. Our mission is to help people live stronger, healthier lives through science-backed exercise and rehabilitation. Our team of Physiotherapists, Exercise Physiologists and Exercise Scientists work together to deliver client care that’s evidence-based, innovative and focused on long-term outcomes.

We’re growing fast and are on the lookout for like-minded professionals to help shape the future of health in Australia while building a career they enjoy.

Why You’ll Love This Role

Join out team as a IT Support Coordinator and make a real difference. You'll be providing essential technical support for all team members across the Kieser Australia network. This role assists with managing our M365 tenancy and acts as a front-line liaison for our in-house software development team, ensuring seamless IT operations. Reporting to the IT Support Lead, this role is performed from National Clinic Support and supports a hybrid working arrangement in line with organisational policies

This isn’t just a job, it’s a chance to play a role in empowering people to live life to the fullest.

What You’ll Do

  • Provide technical support to end-users for M365 applications, Internal systems (Logic+ and Kieser Konnect) and other IT systems.
  • Offer level 1 support for Logic+ and Kieser Konnect, including troubleshooting, simple user
  • training, and documenting technical procedures
  • Respond to and resolve support tickets in a timely manner, maintaining detailed documentation of issues and resolutions.
  • Manage the M365 tenancy, including user account management, application support, security configurations, and ensuring ongoing compliance with company policies and security requirements.
  • Monitor system performance and proactively identify potential issues to ensure the reliability and availability of IT services
  • Create and maintain user guides, FAQs, and support documentation to facilitate self-service support.
  • Work closely with cross-functional teams, including IT, development, and operational staff, to understand and address technology needs

What We’re Looking For

If you thrive in a fast-paced environment, enjoy helping others, and have a passion for technology, problem-solving, and delivering great support, we'd love to hear from you.

Must-haves

  • Valid working rights in Australia
  • Ability to trouble-shoot and diagnose IT problems with a view to correcting or passing to appropriate teams for resolution
  • Ability to interact with staff and clients to understand issues and explain resolutions
  • Ability to work collaboratively with cross-functional teams and external IT service providers
  • Superior attention to detail, accuracy and quality of work
  • Effective time management and organisational skills

Nice-to-haves:

  • Experience in providing training or user support in a corporate or healthcare setting
  • 2+ years of experience in an IT support role, preferably in a helpdesk or technical support environment
  • Familiarity with ticketing systems and remote support tools
  • Formal IT training

What’s In It For You

  • Structured onboarding + ongoing professional development
  • Clear career pathways and leadership program
  • Fun team culture, social events, and wellbeing programs
  • Free access to Kieser facilities + discounted family memberships
  • Recharge Leave (1 day) + Birthday Leave (half day)
  • 12 weeks paid parental leave for primary carers
  • Opportunities to participate in domestic & international outreach programs
  • Leadership programs

Our Commitment to Diversity

We celebrate diversity and strive to create an inclusive, supportive workplace where everyone feels valued. If you’re passionate about health and want to make an impact, we’d love to hear from you.

If you’re ready to start a career with Kieser, apply now!

Only short-listed candidates will be contacted.

Kieser Australia

About Kieser Australia

Kieser Australia is a leading provider of evidence-based strength training programs, focusing on improving the health and well-being of individuals across the country. Our unique approach to training is based on research and science, and our team of qualified Physiotherapists, Exercise Physiologists and Exercise Scientists work closely with clients to develop tailored programs that are safe, effective, and sustainable.

Originating in Switzerland in 1966 by founder Werner Kieser, Kieser has helped thousands of people achieve their health and fitness goals. This includes injury prevention and rehabilitation, improved posture and flexibility, and increased strength and endurance. Our state-of-the-art facilities are equipped with the latest technology and equipment, including the Kieser Training Method, which is designed to target specific muscle groups and ensure optimal results.

At Kieser, we believe that everyone deserves the opportunity to live a healthy and active life, and we are committed to providing our clients with the tools and support they need to achieve their goals. Whether you're an athlete looking to improve performance, a senior looking to maintain independence, or someone simply looking to improve your overall health and fitness, Kieser Australia can help you reach your full potential.

Industry
Healthcare & Social Services
Company Size
501-1,000 employees
Headquarters
South Melbourne, AU
Year Founded
2006
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