The IT Support Bar Analyst role will work in collaboration with the Global IT team and will provide time sensitive, complete solutions to internal and/or external employees and stakeholders. This position supports our Microsoft Windows and Google based systems and workstation environment by performing initial troubleshooting of problems, researching, answering questions, and escalating to the appropriate team members as necessary. The IT Specialist’s technical expertise and autonomy/initiatives will help in more in-depth technical troubleshooting, as well as management of local IT projects.
Work Location: Tokyo, Suginami, 168-0063
Responsibilities
• Oversight of technical support issues submitted around the use of computer hardware and software, maintaining, and configuring hardware and software systems according to company requirements.
• Resolve complex issues, requiring detailed knowledge of systems and applications.
• Implementation, monitoring and maintenance of network and server systems.
• Set up and configure desktop computers and peripherals.
• Create, edit, and disable digital identity accounts, with respective security levels.
• Perform hardware and software upgrades to achieve optimum performance levels.
• Contribute to IT teams’ goals by accomplishing related duties as required.
• Create, edit, and maintain the IT documentation, processes, and policies.
• Assist new production projects by proposing technical solutions and with their implementation.
• Analyze and identify trends in issues reported and proactively work towards solutions
Skills
• Experience with Hardware and software troubleshooting
• Familiar with Google and windows environment
Good to have or will to learn!
• Experience in troubleshooting DNS, DHCP, GPO, Networking, Workstation/laptop issues, BYOD devices.
• Experience with Windows and Google oriented infrastructure: Windows 10/11, Windows Server 2016/2019, Exchange Server, Office 365, Active Directory, File Server, PowerShell, Hyper-V, DNS, WSUS, RDP.
• Hands-on experience with IT infrastructure (Servers, Switches, Wifi, Network patching).
• Understanding of networking and subnetting fundamentals.
• Exposure to Linux (Server and Client configuration, Ubuntu, Debian, OpenSUSE).
• VMware vSphere Hypervisor 6.7/7 or similar virtualized platforms.
• Exposure to Next-Gen Firewalls (Site-to-site VPN IPsec or OpenVPN, Security policy, NAT configuration).
• A basic understanding of cyber-security.
Requirements
• 1 to 5 years experience within an IT support, helpdesk, desktop type of position.
• Graduate in Computer Science, Information Technology, related field, or relevant work experience.
• High-level of problem-solving skills.
• Strong interpersonal and collaborative skills.
• Good written and oral English communication skills.
• End-user oriented.
• An ability to stick to strict deadlines.
Benefits
🎮🎬 We help make video games, films, and fan favourites you’ve probably played, watched, or heard.
We work behind the scenes with game developers, publishers, and entertainment companies to bring their ideas to life and keep them running smoothly. From game development and art production to audio services, localization, game testing, community support, and marketing, we’re the partner you call when you need extra hands (or brains).
We are 13,000 people worldwide. Tech-savvy, AI-aware, and deeply invested in R&D. We’re adaptable, collaborative, and used to plugging into diverse teams and pipelines. Many of us grew up with games, animation, and film. We’re fans first, and that shows in how we work: with care, respect, accessibility, and safety in mind.
Whether it’s building innovative experiences, meeting tight deadlines, or preserving creative vision across every language and culture, our services and proprietary tools integrate seamlessly with your team at any stage of the product life cycle.
We don’t always make the headlines, but we help others get there.
Among our clients: Tencent Games, Microsoft, Ubisoft, Supercell, Bandai Namco, Netflix, Amazon... #ImagineMore
