Job Description

IT Support Associate - Information Technology

Role TitleIT Support AssociateDepartmentInformation TechnologyLocationGurugram, Haryana, India (Onsite)ShiftGeneral Business HoursExperience Required1 – 3 yearsEmployment TypeFull-Time

Neolytix is a US-headquartered healthcare BPO/KPO serving 280+ healthcare organizations across Revenue Cycle Management, Credentialing & Provider Enrollment, Medical Coding, Virtual Medical Assistants, and Payer Analytics. With delivery centers in Gurugram (India) and Manila (Philippines), we combine deep US healthcare operational expertise with a technology-enabled service model — including our proprietary InCredibly credentialing platform. We are at an inflection point, transitioning from a services company to a Services-as-Software model.
The IT Support Associate will provide first-level technical assistance to onsite and remote users across the Gurugram office and global operations. This role ensures the smooth functioning of hardware, software, network infrastructure, and end-user systems. The ideal candidate brings strong problem-solving skills, excellent communication, and a customer-service mindset to every interaction.

• Provide Level 1 and Level 2 technical support for hardware, software, and peripheral issues.
• Install, configure, and troubleshoot operating systems (Windows and macOS), standard applications, and email clients (Outlook, Google Workspace).
• Manage user accounts, security permissions, and system access through Azure AD, Office 365, and other enterprise platforms.
• Maintain and update IT asset inventory, ensuring proper documentation and tagging of company equipment.
• Support and monitor network connectivity, Wi-Fi, and VPN performance in coordination with IT administrators.
• Assist in the setup and maintenance of video conferencing systems and collaboration tools (Google Meet, Zoom, Microsoft Teams).
• Respond to service tickets and follow up to ensure timely issue resolution per defined SLA targets.
• Collaborate with global IT teams for escalations, project rollouts, and security compliance initiatives.
• Educate users on IT best practices, system security, and productivity tool usage.