Responsive recruiter
Multi-Location Retail | Entry Level
Company: Solvix Auto (dba Meineke Car Care) Location: Noblesville, IN
Type: Full-Time Reports To: IT Systems Administrator
Solvix Auto, a Meineke Car Care franchisee operating 56 locations across Indiana, Ohio, Michigan, and Illinois, is looking for an entry-level Operations Assistant to join our small but growing operations and IT team. This is a great opportunity for someone who's organized, detail-oriented, and comfortable balancing both technical support and administrative work -- whether fresh out of school, self-taught, or coming from a customer service or operations background.
You'll split your time between technical support and office operations work. On the tech side, you'll handle day-to-day IT requests from our store network: phones, internet connectivity, printer troubleshooting, and hardware support. On the admin side, you'll manage tasks like billing and service trackers, process PTO requests, coordinate with vendors, and keep office systems running smoothly. This role is ideal for someone who's organized, reliable, comfortable with both phone support and office systems, and ready to wear multiple hats in a small team.
Field and resolve day-to-day IT support requests from store locations, phones, internet/connectivity issues, printers, POS-adjacent hardware, and general troubleshooting
Coordinate with our ISPs and phone vendors (Comcast Business VoiceEdge, Spectrum, and others depending on store location) to report and track outages or service issues
Provide basic hardware support: diagnosing common PC issues, coordinating equipment swaps or repairs, and setting up new devices for store staff
Document recurring issues and maintain clear records of support requests and resolutions
Escalate more complex technical issues to the IT Systems Administrator as needed
Occasionally travel to nearby store locations for in-person support or equipment delivery/setup
Help maintain accurate device and equipment inventory across all locations
Manage billing and service trackers, including Lyft billing reconciliation and vendor charge reconciliation
Process and manage PTO requests, coordinate time-off approvals, and maintain scheduling calendars
A genuine interest in IT/tech support and a willingness to learn
Strong communication skills, comfortable explaining technical issues to non-technical staff, patiently and clearly, by phone or in person
Basic familiarity with Windows troubleshooting, general computer hardware, and common connectivity issues
Reliable, organized, and able to manage multiple requests at once without getting overwhelmed
A valid driver's license (occasional local travel required)
Prior experience in a tech-adjacent retail role (e.g., Best Buy Geek Squad, Micro Center, similar)
Familiarity with ticketing systems, remote support tools, or basic networking concepts
No prior professional IT experience required, we're looking for the right attitude and aptitude as much as a resume.
Starting salary: $30,000/year (commensurate with experience)
Compensation: $15.00 - $17.00 per hour
As a leader in the automotive aftermarket, Meineke is constantly looking for driven and talented individuals to join our team. In over 700 shops spanning coast-to-coast, we look for those who share our passion for high quality repair work to help get our customers back on the road.
A career with Meineke means putting your knowledge and hard-earned skills to work in a locally-owned shop. Whether you’re looking for a position as a Shop Manager, Technician, or Service Advisor, Meineke provides opportunities for real-world experience in your local area.
Proudly serving America since 1972, Meineke has an unparalleled reputation for customer service and quality workmanship. With over 900 Meineke Car Care Center franchises located throughout the United States and around the world, we continue to be the most recognized, trusted and revered brand in automotive repair.
Meineke is one of the cornerstone franchise companies of Driven Brands, the nation's leading automotive franchise holding company with nearly 2,700 units operating throughout North America. Driven Brands provides management services and synergies to not only Meineke, but also Maaco, CARSTAR, Econo Lube N' Tune, 1-800 Radiator, and our Mobile Services Division. The collective power and support of the nation's leading automotive aftermarket companies creates a secure and one-of-a-kind, entrepreneurial opportunity.
Meineke has come a long way since 1972 in Houston, Texas when Sam Meineke began with only one store and a single product line. He also started with a simple concept: he would provide quality products and workmanship at a fair price and repair vehicles correctly, the first time. Today, still based on Sam's ideals, Meineke is one of the most recognized and trusted brands in North America.
We have successfully adapted our automotive franchise system to the one-stop model that today's consumer are looking for. Our franchisees share a nationally recognized name, a broad range of services, hands-on training, and a system that's geared to business success.
So if cars make you tick, or if you’d like to find someone to help your car get over its tick, we’d love to hear from you. For more information, visit us at www.meineke.com or www.meinekecareers.com for job information.
You can connect with us too:
Twitter: http://twitter.com/meinekecarcare
Facebook: http://www.facebook.com/meinekecarcareusa
YouTube: http://www.youtube.com/user/MeinekeCorp
