Job Description

Main Purpose of the Role

• To provide technical support of all IT systems to end users
• To ensure all calls for support are dealt with promptly and appropriately
• Maintain existing Hardware and Software to agreed standards

Key Responsibilities

• To log support calls and document their outcome to facilitate the resolution of common queries;
• To pro-actively provide information to users on the progress of outstanding support calls;
• To deploy PCs and associated peripherals including new installations and the redeployment of existing equipment;
• Perform equipment repairs as necessary;
• To install and configure operating systems and software to agreed standards;
• To maintain all existing PCs and peripherals to agreed standards, by performing upgrades, new installations and carrying out routine procedures
• Troubleshooting IT related problems in a network based environment, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate
• To assist in compilation and maintenance of an accurate inventory of hardware and software
• Assists in IT projects and initiatives, leading to the continuous improvement of the IT provisions for the office such as recommendation of software acquisitions, application upgrades/rollout and network upgrades;
• To provide training to end users
• Maintain awareness of technology trends and current event in information technology (e.g. security alerts)
• To provide at all times a professional, courteous and timely response to individual users
• Perform any other cognate duties

Education & Skills

• Minimum HSC & at least 1 year working experience
• A Certificate/ Diploma in Information Technology
• Technical knowledge in MS Office 2010, Win 7
• A+, MCP & MS Access is a plus
• Analytical and problem solving skills
• Ability to work under pressure at times
• Be prepared to work outside normal working hours whenever required
• Self-motivated, willingness to learn and committed team player
• Fluent in English and French (both oral and written)