Job Description

IT Support Assistant

On-site: Central London, UK (5 days in office)

About Pixi

Pixi was created in 1999 and launched from our flagship boutique in Soho, London. Since then, Pixi has built a loyal worldwide following through skincare-first beauty products that enhance natural radiance. Founded by Petra Strand, Pixi combines innovative formulations with botanicals and beneficial ingredients designed for real women with busy lifestyles. Our philosophy has always been simple: create multitasking, effortless beauty products that help women look like themselves—only better.

The Role

We are looking for an organised, proactive and detail-oriented IT Support Assistant to join the IT department, based in our London office.

Hours of Work

This is a full-time role based in our office located in Central London.

Key Responsibilities

• IT support for both software and hardware used by the Company in all its areas of business (e.g. office, stores, events, etc.).
• Training users on the software and hardware used.
• Development and maintenance of training manuals, FAQs and How-Tos.
• Setting up new starters with software, hardware and Microsoft accounts.
• Ongoing Microsoft 365 administration of areas in line with competency, experience and trust.
• Basic networking tasks such as cabling, connectivity and CCTV.
• Research IT solutions to various business challenges including the potential use of AI where appropriate.
• Development and expansion of database and Excel driven business systems including any required data manipulations.
• Any other non-IT tasks, as and when required by the Company.
• All other responsibilities as assigned.

Skills & Experience

• Prior experience as an IT assistant or similar role.
• Strong attention to detail with the ability to manage multiple projects simultaneously.
• Excellent communication skills.
• Comfortable working in a fast-paced environment with changing priorities.
• Calm under pressure with a proactive, solutions-focused mindset.
• Highly organised, self-motivated and ability to work with a structured approval process.