Job Description

IT Support Assistant

Department: IT

Employment Type: Full Time

Location: Arizona

Compensation: $24.00 - $30.00 / hour

Responsibilities:

• Provide first-level technical support for employees in person, over the phone, and remotely.
• Set up, configure, and deploy computers, monitors, printers, and other office equipment.
• Assist employees with password resets, login issues, and basic technical questions.
• Assist with maintaining ongoing communication with telecommunications providers and partner companies to support phone number remediation efforts, coordinate service requests, verify account information, and ensure timely resolution of phone-related issues.
• Install, update, and troubleshoot software applications.
• Maintain inventory of computers, peripherals, and software licenses.
• Help maintain computer workstations and ensure systems are updated.
• Assist with onboarding and offboarding employees by preparing and recovering equipment.
• Relocate and set up workstations as needed.
• Escalate complex technical issues to higher level technical staff.
• Document support requests and resolutions.
• Assist with technology-related projects as assigned.
• Maintain a professional and customer-service-oriented approach when assisting employees.

Qualifications:

• 2+ years of IT experience or a bachelor’s degree in Computer Science/Engineering.
• Experience with Microsoft 365.
• Familiarity with EAC, Intune, and/or basic networking concepts.
• Knowledge of VoIP phone systems or mobile device management is a plus.
• Excellent time management, organization, and ability to meet deadlines in high-volume environments.
• Professional, discreet, quick learner with the ability to work independently.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance