Job Description

IT Support Assistant

Join a Global Renewable Energy Business and Help Power the Future

Office Location: Hessle, East Riding of Yorkshire

Salary: £25,000 - £30,000 (DOE)

Working Hours: 12.00pm - 8.00pm Monday - Friday (37.5 hours per week) - Onsite with possibility of remote working.

Are you passionate about technology and enjoy solving problems? Do you want to build your IT career within a fast-growing global organisation that plays a key role in the renewable energy sector?

We are looking for an enthusiastic and driven IT Support Assistant to join our Technology Team. This is an exciting opportunity to gain hands-on experience across a diverse technology landscape while supporting colleagues and field-based technicians across the UK, Europe, North America, and beyond.

As part of a growing international business, you'll be at the heart of ensuring our people remain connected, productive, and supported. Every day will bring new challenges and opportunities to learn, whether you're troubleshooting devices, supporting critical business applications, or helping deliver technology improvements that make a real difference to our operations worldwide.

Why Join Us?

• Be part of a rapidly expanding global business operating within the renewable energy industry.

• Gain exposure to a wide range of technologies, platforms, and business systems.

• Support colleagues across multiple countries and time zones.

• Develop your technical and professional skills through hands-on experience.

• Work closely with experienced technology professionals and contribute to exciting technology projects.

• Opportunity for flexible home working outside of standard UK office hours.

About the Role

This role is ideal for someone looking to accelerate their career in IT. You will provide first and second-line support across endpoint devices, networking infrastructure, and business applications, ensuring our global workforce can operate efficiently and effectively.

As our North American operations continue to grow, the role is designed to provide support coverage during US business hours, with working hours of 12:00pm – 8:00pm UK time

The position is primarily office-based, with opportunities for home working outside of standard office hours.

Key Responsibilities

• Deliver first and second-line technical support for laptops, mobile devices, printers, and peripheral equipment.

• Respond to incidents and service requests through our ticketing system, telephone, and remote support tools.

• Support our field-based technicians, helping resolve issues with mobile devices and specialist business applications.

• Install, configure, upgrade, and maintain Windows operating systems and software applications.

• Diagnose and resolve hardware, software, networking, and connectivity issues.

• Provision and remotely configure laptops and user accounts for new employees.

• Assist with employee onboarding and offboarding activities from a technology perspective.

• Support remote users with VPN, remote desktop, and connectivity troubleshooting.

• Maintain accurate IT asset records and technology documentation.

• Collaborate with the wider Technology Team on projects, improvements, and escalated support issues.

• Help maintain cyber security standards through patch management, anti-virus administration, and adherence to security policies.

What We Offer:

• 25 days annual leave (plus public bank holidays)

• Pension scheme

• Health insurance plan

• Supportive working environment

• Free on-site parking

Requirements

What We're Looking For

You will be someone who enjoys helping others, thrives on solving problems, and is eager to continuously learn and develop your skills.

Essential Requirements:

• IT apprenticeship, vocational qualification, or equivalent experience in an IT-related discipline.

• Alternatively, a minimum of 2 years' experience in an IT support role.

• Good working knowledge of Windows operating systems and Microsoft 365.

• Understanding of fundamental networking concepts.

• Strong troubleshooting and analytical skills.

• Excellent communication and customer service abilities.

A proactive attitude and willingness to learn.