Grade: A4
Dublin Hybrid
We're looking for an IT Support Analyst - Pensions to join our growing Application Services team. This is an exciting opportunity to support the applications and processes that underpin our pensions business while working closely with business users, technology teams and external partners.
You'll play a key role in ensuring the smooth operation of business-critical applications, resolving issues, supporting change initiatives and driving continuous improvement across the application landscape.
Reporting to the Pensions Support Lead, you'll act as a key link between business teams, technology teams and third-party suppliers to ensure services are delivered effectively and operational issues are resolved efficiently.
You'll support both business-as-usual activities and strategic projects, helping to improve processes, enhance system performance and deliver excellent service to stakeholders.
We're looking for a proactive individual who enjoys problem-solving and working collaboratively across teams.
You'll ideally have:
About Royal London Ireland
Based in St Stephen’s Green in Dublin, Royal London Ireland is a fully owned subsidiary of the Royal London Mutual Insurance Society Limited, the largest mutual life, pensions, and investment company in the UK. We are authorised by the Central Bank of Ireland and provide protection products through Financial Brokers across Ireland. Our excellent customer service and mutual mindset means we take a longer-term view and focus on providing best customer outcomes.
Our culture is welcoming and friendly; we aim to make you always feel included. We encourage applications from those who may be on extended career break or from different work sectors and seeking to move into financial services. We are open to discussing flexible work arrangements.
Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.
We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits
Inclusion, diversity and belonging
We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.
We’re Royal London, the UK’s largest customer-owned provider of pensions, investments, insurance and protection.*
As a mutual, we’re owned by our customers - not shareholders, so we focus on long-term value, not short-term profits. We help people shape their financial future. Whether that’s saving for retirement, investing with confidence, or protecting what matters most.
We work with financial advisers and employers to offer products and services that support people through life’s big moments. From award-winning pensions and protection to tools that build financial know-how, we’re here to help.
Our purpose - Protecting today, investing in tomorrow. Together, we are mutually responsible.
💼 Learn more about working with us: royallondon.com/about-us/working-at-royal-london
📞 Contact us: royallondon.com/existing-customers/contact-us
*Based on total 2022 premium income. ICMIF Global 500, 2024
