We are seeking a dependable and customer-focused IT Support Analyst to provide onsite technical support in a professional enterprise office environment in Chicago This role is hands-on and user-facing, focused on day-to-day desktop and IT support, issue resolution, and coordination with remote and escalation teams.
This position is well-suited for an experienced L1.5 - L2-level IT support professional who is comfortable working onsite, communicating clearly with end users, and operating within established IT processes and SLAs.
The IT Support Analyst will provide consistent, high-quality onsite support to internal users. Responsibilities include diagnosing and resolving hardware, software, and connectivity issues; supporting laptops, desktops, peripherals, and docking stations; and assisting with account access and endpoint-related requests.
The role involves working with Microsoft 365, assisting with user account issues, and resolving common workstation and application problems. The analyst will document incidents and requests in a ticketing system, follow established escalation procedures, and maintain clear communication with users and remote support teams.
The position also requires maintaining a professional onsite presence, responding to walk-up and scheduled support requests, and ensuring a positive end-user support experience.
This is a fully onsite role in East Chicago during standard business hours.
Requirements
Benefits
Managing payment processing can be complex, from handling fraud and chargebacks to mitigating risk. That's where we come in. Our expert team ensures your accounts stay secure and compliant, saving you time, money, and unnecessary stress.
