About the Role:
The IT Support Analyst I provides first‑level technical support by managing the ticket queue, resolving user issues, and configuring new or replacement equipment. This role supports IT asset lifecycle activities, performs imaging and data recovery tasks, and assists with IT audits and efficiency improvements. The position works closely with the employees of Navia Benefits, team members, and ServiceDesk Manager, coordinates with vendors, maintains accurate ticket updates, and performs other duties to ensure smooth daily IT operations.
What You’ll Do:
Manage ticketing queue and projects.
Configure equipment for New Hires & Replacement equipment.
Coordinate and execute IT asset lifecycle activities from requisition through disposal.
Assist with implementing IT efficiencies and self-service.
Perform IT Audits/governance as needed.
Perform imaging, encryption, data recovery, and backups.
Maintain a clean and organized workspace.
Assist with management of hardware and software.
Reviews, updates, and maintains tickets until they are closed.
Works closely with the IT Support Analyst II’s and ServiceDesk Manager.
Communicate effectively with management and internal teams.
Perform other related duties as assigned.
What We’re Looking For:
Skills:
Windows 11 and MS OS knowledge and working knowledge of MS Office applications
Bitlocker
ManageEngine imaging, ADManager, AssetExplorer
Ticketing systems (JitBit)
Active Directory
O365
MS Teams
Amazon Connect
Physical Requirements:
Ability to work in a fast-paced, occasionally noisy environment.
Must be able to walk/ sit for at least 8 hours or more (Majority of shift is spent sitting).
Must be able to speak and hear, lift and carry up to twenty-five pounds (25 lbs.) or occasionally more.
Requires all forms of dexterity and mobility throughout the shift.
Occasionally required to reach with hands and arms, sit climb or balance, stoop, kneel, crouch or crawl.
Must be able to manage a team effectively.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral, depth perception and the ability to adjust focus.
Must be able to travel to do equipment setups at local branches if requested.
Bonus Points For:
CompTIA A+
CompTIA ITF+
CompTIA Network+
CompTIA Security+
Microsoft 365 Certifications – Fundamentals MS-900
At Satellite Office, we help businesses build high-performing offshore teams in the Philippines, enabling you to scale quickly, reduce costs, and boost efficiency.
We’re not your typical offshoring provider; we’re your strategic growth partner.
With over a decade of experience and more than 1,800 staff, we’ve helped companies like Send Payments, Uber, Chatime, HelloFresh, King Living, and Pet Circle grow by connecting them with top-tier talent across IT, finance, sales, marketing, operations, customer service, and beyond.
Unlike traditional offshoring or BPO models, with Satellite Office, your offshore staff works directly with you, reporting into your team and aligning with how you work from day one.
We've carefully chosen the Philippines for their strong English proficiency and Western-influenced culture, making communication easy and collaboration feel natural. Watch as your team integrates faster and works as one.
Why should you choose us?
✅ Top talent for any roles, tailored to you
Our expert recruiters source high-quality professionals who fit your exact business needs and culture, whether it's customer service, sales, IT, software development, finance, creative design, digital marketing, or back-office support.
✅ Fully managed, with expert support
We handle all the essentials — HR, payroll, IT, admin, and account management — so you can focus on your offshore team's performance, not paperwork.
✅ Premium office infrastructure
Your remote staff operates from state-of-the-art serviced offices equipped with advanced, reliable network infrastructure, ensuring seamless operations and collaboration.
✅ Hands-on leadership
With dedicated management teams in Australia, the US, and the Philippines, we provide local expertise, strategic insights, and ongoing support to ensure your offshoring journey succeeds.
Ready to see how offshoring can transform your business?
Visit our website or DM us for a free offshoring consultation.
