Posting number: 1057284033
Department: Child Support Enforcement Agency
Job classification: CSEA - IT Support Analyst
Posting type: New Hire
Categories: IT and Computers, Child Support, Customer Service, Program Management
The primary purpose of the IT Support Analyst classification is to provide technical support by installing and configuring desktop equipment, software and printers. Troubleshoots and corrects various computer problems.
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Install and configure desktop equipment, software, and printers. Troubleshoot, investigate, and correct various desktop problems within the network. Install system upgrades to desktops, create and modify security access profiles, perform password resets to applications, and recover files, as needed. Provide technical assistance to agency employees by answering questions and responding to internal complaints or problems. Serve as a liaison between the agency and other governmental agencies. Instruct users on desktop, equipment, and software usage. Maintain inventory of desktop equipment and software. Prepare correspondence, file and maintain employee security records, and provide technical assistance in the use of software to management staff. Fax and or electronically mail forms to gain user access.
These duties are illustrative only and you may perform some or all of these duties or other job-related duties as assigned.
Associates degree with coursework emphasis in information technology, business administration with three (3) years of clerical or office administration experience; or any equivalent combination of training and experience.
Must meet background check requirements.
None required.
Franklin County is widely recognized as one of the best managed counties in the United States. With a budget of over $1.5 billion, Franklin County Commissioners John O'Grady, Kevin L. Boyce, and Erica C. Crawley set the strategic and fiscal priorities of the nation's 33rd largest county - priorities that include advancing an agenda designed to lift families, support high quality childcare, build more affordable housing, invest in local businesses, and move Franklin County forward as a community committed to advancing racial equity and ending disparities in all areas.
