Department: IT & Change
Employment Type: Permanent - Full Time
Location: London
Reporting To: Service Delivery Lead
We’re looking for an IT Support Analyst to join our IT & Change team and become a key point of contact for colleagues across the business.
As the ‘face of IT’ for our London office, you’ll provide hands-on 1st and 2nd line support to around 200 colleagues on-site, as well as supporting our wider user base of around 400 colleagues across the business. You’ll also have regular exposure to senior and executive-level users, so great communication and customer service are just as important as your technical skills.
Helping colleagues resolve IT issues quickly and effectively, you will also be working behind the scenes to improve our services, processes and overall user experience.
Whilst this is hybrid working role, you will work approximately 3 days per week in our London office, with flexibility required where needed.
You’ll already have strong experience in an IT Service Desk or IT Support environment, preferably in a predominantly office-based role.
You’ll also have:
ITIL Foundation would be desirable, as would experience administering JSM, particularly in relation to JML processes.
Arrow is a leading European vertically integrated alternative asset manager specialising in private credit and real estate.
Arrow was founded in 2005 by Zach Lewy, CEO, CIO, with the ambition of creating Europe’s leading private credit and real estate investment platform. Today, we deliver best-in-class risk-adjusted returns for global investors across real estate, direct lending, and opportunistic credit. Arrow’s hallmark is to invest opportunistically, moving between European geographies, asset classes and positions in the capital stack as we evaluate evolving risk/return dynamics. To execute this strategy, Arrow has developed its geographic and asset-class expertise in its target markets.
We own critical parts of the European infrastructure which gives us a practical advantage when operating in fragmented European markets. Our best-in-class asset management and servicing platforms generate differentiated opportunities through a disciplined investing, underwriting insight and proprietary dealflow. This vertically integrated advantage allows us to create sustainable value through market cycles.
Arrow’s local advantage is underpinned by 4,400 talented professionals who are deeply connected to our local markets. We have brought together leading practitioners, both locally and centrally, in the European credit and real estate, and our diverse workforce means we build meaningful connections in these markets through our investments.
Our teams are experts in their chosen fields, and our specialist teams cover areas such as development finance, non-performing loans, single name bankruptcy, corporate restructuring, bridge and agricultural lending, and small business loans. Our local advantage also extends to our unrivalled origination network, forensic underwriting, and portfolio management.
With the added benefit of key European regulatory licences, we service approximately €112 billion of AUM.
