NVS Group

IT Support Analyst

NVS Group  •  £27k - £31k/yr  •  England, GB (Onsite)  •  17 hours ago
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Job Description

This is a great opportunity to work for the UK’s leading veterinary wholesaler.

Our business provides a next day supply and distribution service through our nationwide network of distribution depots, serving an average of 2750 customers every day.

Working for us you'll receive:

  • Competitive rates of pay
  • 29 days paid holiday (including bank holidays) (Pro rata)
  • Staff discounts
  • Life assurance benefit
  • Cycle to work Scheme
  • Free on-site parking and Wi-Fi
  • A 24/7 confidential employee assistance programme – offering a range of support services to help you to resolve difficulties in your home-life
  • Christmas vouchers
  • Eye-sight vouchers
  • Company pension scheme

We are looking for an enthusiastic individual to join our team on a 12-month fixed-term contract to cover a period of maternity leave, expected to begin in January 2027.

NATIONAL VETERINARY SERVICES LIMITED

JOB DESCRIPTION

Job Title: IT Support Analyst Reports to: IT Service Desk Manager

Department: IT Business unit: NVS Group

Prepared by: IT Service Desk Manager Date: November 2023

Main purpose of the role

IT service delivery including Incident, Problem, Change and Release Management processes along ITIL best-practice guidelines, focusing on break-fix and maintenance tasks as well as general user support.

Key Responsibilities

Personal attributes: Qualifications, experience, skills, knowledge and competencies required to fulfil the role

REQUIRED

  • 2 years’ experience in a similar role
  • Innovative by nature and happy to experiment with new technology solutions in controlled environments
  • Thrive on delivering excellent customer experiences.
  • Happy to share and move ideas forward.
  • Problem solving ability
  • Experience of working in a team
  • Attention to detail
  • Organizational skills, with the ability to prioritize without direction

PREFERRED

  • ITIL accreditation
  • A-level educated (or equivalent)
  • Experience of warehousing and distribution systems
  • Experience within a GxP compliant environment

Applicants should be aware that in line with our Drugs and Alcohol policy we reserve the right to conduct random drug and alcohol tests.

NVS Group is committed to equality of opportunity and this underpins our employment and recruitment procedures. We use objective, job-related criteria when making appointment decisions and our selection criteria is based on skills, experience, qualifications, and an ability to do the job.

Due to the large number of applications, we receive, we regret that we will not contact candidates that have not been selected for interview. If you have not heard from us within 2 weeks, you should assume that you have not been successful on this occasion.

By continuing with your application for employment you are confirming you agree with our Privacy Notice which can be found at https://www.nvsweb.co.uk/

NVS Group

About NVS Group

NVS Group is the UK’s leader for veterinary wholesale, consumables, software and laboratory services. NVS Group aims to support veterinary practitioners with everything they need to run an efficient practice through trustworthy delivery and unrivalled customer service.

We employ more than 500 people across the UK. We also have a dedicated team of Territory Managers which cover the whole of the UK, for all of our products and services. 

Industry
Veterinary & Animal Care
Company Size
201-500 employees
Headquarters
Stoke on Trent, GB
Year Founded
1989
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