IT Support Analyst
Locations: Birmingham, Alabama or Atlanta, Georgia
Onsite 4 days a week.
To provide dedicated technical and business process support for the Technology Organization (TO) systems at Southern Power (SPC) plants as well as Enterprise fleet wide projects when necessary.
Qualification Requirements
This is a 7x24x365 support organization and participation in an on-call rotation as well as performing some after-hours work is required.
Minimum Qualifications
- Associate degree in Computer Science or related technical field with a minimum of 3 years of relevant work experience OR 8 years of relevant work experience in lieu of degree (IT Industry certifications also considered).
- Strong professional skills including organizational, communication, coordination, and analytical abilities.
- Communicate technical concepts into language customers easily understand.
- Demonstrate ability to significantly contribute to highly integrated project / operational teams.
- Exemplary safety record, experience with industrial settings and extensive travel.
- Ability to consistently demonstrate teamwork.
Preferred Knowledge, Skills and Abilities
- Professional – - Collaboration – work in highly integrated teams to achieve successful project outcomes.
- Organization and Prioritization – able to organize work and discern priorities.
- Operational Excellence – able to consistently improve operations.
- Innovative – facilitates creative options that lead to more valuable / measurable outcomes.
- Continuing education – demonstrates ability to continuously develop contemporary skills.
Technical –
Experience working in a large technology organization is required. Understanding of its internal processes and technical infrastructure integration is required (primarily data / telecom / cybersecurity / Generation applications / end user environment / etc.).
- Understanding of plant OT (Operational Technology) systems and their interaction with IT systems considered advantageous. Data Networking / Telecommunications – profound understanding of supporting remote sites data network / telecommunications / firewalls / routers / switches / BDAs / etc and associated communication methods (AVPN, LTE, BGP, IP stack, etc.).
- Enhanced knowledge of Cybersecurity considered advantageous. - Electric Plant Support Experience - understanding of electric plant operations, particularly related to technologies used at the plant (Emergency Notification, Physical Security, Operator Rounds, CEMS, Historian, LOTO, Maximo, etc.).
- Comprehensive knowledge of physical security systems (CCure / Avigilon) considered advantageous. - Proficient use of Microsoft Office products, particularly O365 environment (Outlook, Word, Excel, SharePoint, PowerPoint and Visio.
Industry –
-- Proficient knowledge of Southern Company, particularly related to Southern Power (SPC) Plant Operations and their interaction with their Remote Operations Center (ROC).
- Fundamental understanding of North American electrical transmission infrastructures and how they interact with SPC plants.
- Fundamental understanding of North American telecommunications infrastructures.
- Proficient knowledge of the FERC Separation Protocol and the supporting TO infrastructure / processes.
Essential Functions
- Operational Support – ensure the resiliency, effectiveness, and security of SPC plant IT infrastructures is designed, implemented, maintained and continuously improved.
- Project Support – demonstrate active and meaningful contributions to SPC Plant / ROC Integration Projects.
Physical Demands
- Must be able to occasionally lift up to 50 pounds.
- Must be able to climb ladders safely to install equipment.
- Must be able to handle extreme weather conditions.
- Travel up to 50%
Work Environment
*This position is split between “office setting” and “plant setting”. Four days in office if not travelling.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time.
About Southern Company
Southern Company (NYSE: SO) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf Additional and specific details about total compensation and benefits will also be provided during the hiring process.
Together with our subsidiaries, we deliver clean, safe, reliable and affordable energy to our 9 million customers. Our focus is doing so with service excellence.
That means we are leaders who take action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. We create community value through energy, social, economic, and environmental progress.
We do this through electric operating companies in three states and natural gas distribution companies in four. Our family of companies draw on diverse energy sources to create the best mix for our service areas, including electricity, natural gas, solar power, carbon-free nuclear, and other sustainable sources.
We leverage our leading distributed energy infrastructure company and other innovative technology to better serve every customer. Our competitive, national generation company serves wholesale customers, and our family includes a fiber optics network, and telecommunications services.
