About NPS
As one of AFR's Top 100 Fastest Growing Companies, a dual winner of the Victorian Training Awards for Apprenticeship Development (2022 & 2023), and a leader in our chosen fields, New Plumbing Solutions (NPS) continues to grow across Australia.
From humble beginnings, NPS has grown into a national organisation supporting water authorities, government, utilities and commercial customers through innovative plumbing, maintenance, metering and digital solutions.
At NPS, our people are at the centre of everything we do. We pride ourselves on being Progressive, Responsive, Play as a Team and Giving a Sh*t – values that aren't just words on a wall, but how we work every day.
About The Role
We are looking for an approachable, agile and customer-focused IT Support Analyst to become the face of IT support across our national business.
This is not a role where you'll sit behind a screen all day. You'll be out on the floor, building relationships, helping people solve problems, supporting our operational teams and ensuring technology enables our people to do their best work.
Reporting to the Chief Technology Officer, you'll be the primary point of contact for IT support across NPS, providing both hands-on and remote support while maintaining our Microsoft 365 and end-user technology environment.
You'll play a critical role in delivering a positive employee experience by making technology simple, accessible and reliable for our people.
What You'll Be Doing
About You
We're looking for someone who genuinely enjoys helping people and takes pride in providing outstanding customer service.
You'll be technically capable, but equally important is your ability to build trust, communicate clearly and create positive experiences for our people.
You'll likely bring:
Why Join NPS?
Our Values Matter
At NPS, cultural fit is just as important as technical capability.
You'll be someone who:
Progressive – Looks for better ways of working and embraces change.
Responsive – Takes ownership and follows through.
Play as a Team – Builds strong relationships and supports others to succeed.
Give a Sh*t – Cares about people, quality and delivering a great experience.
If you're someone who enjoys solving problems, helping people and making technology work better for everyone, we'd love to hear from you.
Established in 2009, NPS provides high quality, safety-first plumbing maintenance and civil works for water and sewage to government and commercial customers.
NPS operates as a structure with four divisions – Plumbing Maintenance Services and Water & Sewer Civil Services, Gippsland Water and Metering & Plumbing services.
Customer service excellence is at the heart of our culture. It’s the cornerstone of the NPS ‘way’. We understand our visibility and the way we conduct ourselves in the community reflects on the reputation of our customers. We can guarantee our trade’s team display the utmost professionalism while delivering high quality plumbing services.
Customer first approach
With our ‘customer first approach’ we are committed to ensuring the highest quality customer experience is achieved. We will have the most experienced and competent field personnel on the job, fully trained to exceptionally represent our client’s brand in the field.
Communication and Customer Service are paramount to the success of any contract. Along with high attention to detail, we are organised, efficient, reliable and flexible in both the delivery of services and the management of our contracts.
Industry leading innovation
NPS considers itself at the forefront of innovation in the industry from its onsite practices to operations and management. At the core is our Integrated Job Management, Scheduling, Asset Management and Inventory Management system – AroFlo.
