Our client, a world leader in Semiconductors, is looking for an
"IT Support Analyst"
for Milpitas, CA

Job Description:

We are seeking a customer-focused Computer Support / IT Support Analyst to provide onsite and remote technical support in a corporate environment. This role involves troubleshooting hardware and software issues, supporting conference room technologies, managing IT tickets, and maintaining IT documentation and inventory.

Key Responsibilities

• 
  Provide onsite and remote technical support for desktops, laptops, and peripherals.
• 
  Monitor and resolve ServiceNow (SNOW) tickets in a timely manner.
• 
  Troubleshoot hardware, software, and basic network issues.
• 
  Support Zoom conference rooms, video conferencing systems, and onsite events.
• 
  Install, configure, and maintain computers, printers, and related equipment.
• 
  Perform system maintenance, updates, virus scans, and hardware replacements.
• 
  Maintain IT inventory and asset records.
• 
  Set up and relocate workstations as needed.
• 
  Document IT procedures, troubleshooting steps, and support processes.
• 
  Provide basic end-user training and assist with IT projects as required.

Required Qualifications

• 
  Hands-on experience providing IT support in a corporate environment.
• 
  Experience supporting Zoom or video conferencing systems.
• 
  Strong troubleshooting and customer service skills.
• 
  Ability to communicate technical issues clearly to non-technical users.
• 
  Familiarity with ITIL and ITSM best practices.
• 
  Ability to work independently and manage multiple tasks effectively.

Preferred Qualifications

• 
  3+ years of IT support experience.
• 
  Basic networking knowledge.
• 
  Experience supporting Mac systems.
• 
  Experience troubleshooting conference room technologies.
• 
  Bachelor’s degree or equivalent experience preferred.

Our Company Benefits include:
Healthcare, Paid Sick leave & 401k