nexus IT group

IT Support Analyst 0526

nexus IT group  •  Atlanta, GA / Reno, NV (Onsite)  •  20 days ago
Apply
Save Job
Mark Applied Mark Interviewed Mark Offered
Hide Job Report Job
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Responsibilities:
  • Resolve Tier 1 IT issues via phone, email, and in-person at the office
  • Manage and update tickets throughout the full lifecycle
  • Create and disable accounts in AD Manager for new hires and terminations
  • Track and report on onsite hardware inventory
  • Administer mobile text messaging system and manage software lifecycle
  • Perform system installations, updates, and routine maintenance to prevent outages
  • Deliver IT orientation/training to new employees
  • Prepare and maintain end-user documentation (training manuals, FAQs)
  • Escalate advanced issues to the appropriate IT personnel
Qualifications:
  • Windows 11 and Mac OS troubleshooting (hardware and software)
  • Microsoft 365 / O365 suite: Outlook, Teams, SharePoint, OneDrive, Word, Excel, PowerPoint, OneNote
  • Active Directory / AD Manager: new hire account creation, terminations, and access management
  • Mobile device support: iPhones, iPads, MiFi devices
  • Network fundamentals: WAN, LAN, (VoIP/telecom a plus)
  • Peripheral troubleshooting: printers and related hardware
  • Ticketing system experience (any platform; formal system experience is a plus)
  • Microsoft Copilot usage within M365 apps — strongly preferred
nexus IT group

About nexus IT group

nexus IT group is a leading IT staffing agency and direct placement firm. Since 2010, nexus IT group was founded on a simple idea: job searches should simple, fun, and educational. Today, more than 1000+ customers in every large city in the United States use nexus IT group to transform the way they attract, engage, and delight tech candidates. nexus IT group is headquartered in Overland Park, KS and has been recognized for our culture and one of the fastest growing companies. Learn more at www.nexusITgroup.com and lets start finding you quality IT candidates.

Industry
IT & Software
Company Size
51-200 employees
Headquarters
Overland Park, KS
Year Founded
2010
Website
nexusitgroup.com
Social Media