Job Description

As an IT Support & Administrator Apprentice, you'll play a pivotal role within our Central Team in London, supporting projects across the UK and Ireland. Join our dynamic team and make a real difference!

The IT Support & Administrator Apprentice will support the day-to-day operation, maintenance, and improvement of the organisation’s IT systems while gaining practical experience and formal training.

Working alongside the Madrid based IT team and UK based Business Support Team, the apprentice will assist with providing user support, carrying out routine IT administration tasks, provide first‑ and second‑line support to staff, maintain accurate records and contributing to IT projects. This role is designed to develop technical skills, knowledge of IT systems, and an understanding of service delivery within a professional environment.

This is an excellent opportunity for someone looking to start a career in IT, with a strong focus on learning, development, and hands-on experience. The ideal candidate will be proactive, service delivery focused, and capable of working both independently and collaboratively to keep our systems secure, reliable, and user-friendly.

About Us: At Sacyr UK and Ireland, we’re passionate about creating a better world through our projects. As a IT Support & Administrator Apprentice, you’ll play a crucial role in our team. Our workplace is inclusive, diverse, and designed for everyone to thrive. We don’t just say it – we live it. We’re proud to have been recognised as a Sunday Times Top 100 Employer for three consecutive years (2024, 2025 and 2026), as well as being accredited as a Living Wage and Disability Confident employer.

About you: If your values align with ours, and you are passionate about being part of our team, read on! Our team is professional, great communicators, adaptable, full of integrity and generally a fabulous bunch. If this sounds like you, and you can demonstrate the required skills and experience, we want to hear from you.

Our Benefits:

• Inclusive work environment, Sunday Times Top 100 Employer for 3 consecutive years

• 34 days’ annual leave

• Employee Assistance Programme

• Life assurance – 4x annual salary

• Pension scheme (details above)

• Cycle to Work scheme

• Eye care vouchers – eye tests and glasses where required, including safety eyewear

• Annual health checks with Randox Health, including half-yearly check-ins

• Enhanced annual leave

• Company-funded language lessons – Spanish/English

• Company-funded training: training, certifications, and memberships in accredited bodies related to the position

• Lighthouse Club membership

• Tech purchase scheme

• Discount shopping vouchers

• Wellness voucher programme

• Opportunity for additional professional development

Key Responsibilities include:

IT Support

• Provide timely and effective support to users via company service desk systems, email, phone, and in person.

• Troubleshoot hardware, software, and network issues across laptops, desktops, mobile devices, printers, and peripherals.

• Install, configure, and maintain approved applications and hardware.

• Escalate complex issues as needed, ensuring thorough documentation.

Systems Administration

• Maintain user accounts, permissions, and security groups across systems such as Microsoft 365, Active Directory, and other business applications.

• Administer and monitor endpoints using device‑management tools (e.g., Intune, MDM solutions).

• Maintain asset registers for hardware, software licences, and warranties.

Operational Support & Governance

• Support IT onboarding and offboarding processes, including device setup and induction support.

• Assist with monitoring system security alerts and compliance requirements.

• Maintain and create documentation, SOPs, and knowledge‑base articles for IT processes.

• Support audits and contribute to ongoing improvements in IT controls and governance.

Projects & Continuous Improvement

• Contribute to the delivery of IT infrastructure and system‑upgrade projects.

• Support the rollout of new technologies and digital‑transformation initiatives.

• Provide recommendations for improving service delivery, user experience, and system stability.

Essential criteria:

• Right to work in the UK

• Willing to undertake the required training.

• Willing to travel to project sites to provide support as required.

• Strong interest in IT and technology, with a desire to learn and develop.

• Basic understanding of IT systems (e.g. Microsoft Office, hardware, or networks).

• Basic understanding of device configuration and management

• Good problem-solving skills and a service delivery-focused approach.

• Ability to manage multiple tasks and priorities in a fast-paced environment.

• Excellent communication skills, both written and verbal.

Desirable criteria:

• Any previous work experience, study, or certifications related to IT.

• Awareness of Microsoft 365 or similar systems

• Understanding of basic IT support concepts.

• Interest in cybersecurity or cloud technologies.

• Proficiency in Spanish

In return, you will join our Central Team in London, where you'll be supported by a collaborative team in a dynamic and inclusive learning environment. We offer local and global career opportunities and whilst this project is based in Cardiff our teams are truly global!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage applications from all backgrounds and are committed to creating an inclusive environment for all employees. We are open to making reasonable adjustments to enable all applicants to participate in the recruitment process. Please let us know if you need any adjustments as part of the application process.

Ready to be part of our transformative journey? Apply now and contribute to building a better future!

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